从实时聊天到搜索知识库,客户服务管理系统囊括客服人员所需的全部功能,这也是Service Cloud Lightning得以成为全球顶级客户服务解决方案的原因。
 
 
Increase agent productivity with the next-generation of agent experience. Put all the information agents need at their finger tips for a 360-degree view of customers.
Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.
 
Customize and automate any customer service or approval process with drag-and-drop simplicity using Workflow. 
Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.
 
Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.
Monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.
 
Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently. 
Be ready when customers reach out to your company by arming agents with critical data about past communications right at their fingertips.
 
Make informed decisions with real-time reports. Track cases and customer information for a 360-degree view of the customer.
Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.
了解Salesforce如何变革客户服务的最好方法是亲自使用。您可免费试用Service Cloud来加强您对我们客户服务系统的了解,还可以加入Success Community,从其他用户的评价中了解Success Community将如何帮助您发展业务。