We surveyed 2,700 commerce leaders and analyzed data from 1.5B+ buyers worldwide. See what these insights mean for your business in the age of artificial intelligence. Explore key insights below.
Looking for the complete State of Commerce? We’ve got it.
B2B and B2C companies expect the bulk of their revenue to come from ecommerce within the coming years.
Commerce professionals rank AI as their top priority, but implementation is a work in progress.
Transactions aren’t limited to the checkout pages of ecommerce websites. Most organizations now incorporate transaction functionality into other parts of the customer journey — connecting commerce to sales, service, and marketing channels.
Companies are increasingly accepting mobile wallet payments — especially Apple Pay — as customers embrace the technology.
