A cart with products in the wholesale sales console and a dashboard containing a bubble chart for the likelihood of fault.

Simplify Wholesale Transactions

Reduce the complications around buying or selling network services with another service provider. Now you can create and manage your communications wholesale product portfolio and simplify your inter-carrier wholesale transactions using industry-standard APIs on the world’s #1 AI CRM for communications.

Communications wholesale companies boost business efficiency with Salesforce.

 

Lumen
Sparkle
Eurofiber
Deutsche Telekom Global Carrier

Streamline wholesale operations.

Simplify new product introduction with industry-specific tools. Streamline quoting products and services from multiple partners using industry-standard APIs. Accelerate order delivery and service with an integrated, extensible solution in our cloud-based BSS.

Simplify new product introduction for product managers.

Communications Cloud

Design, test, launch, decompose, orchestrate, and manage products and offers from an enterprise-grade product catalog built for commercial and technical products. Integrate with third-party product catalogs, BSS, and OSS. Simplify catalog entity versioning and lifecycle management. EPC is a certified TM Forum Information Framework (SID) product.

A detailed structure highlighting the product, its specifications, and associated product specifications.

Manage all aspects of your catalog offerings in a single system. Quickly define product definitions, pricing, and structure. Seamlessly align both commercial and technical products and define metadata components used to create templates and offers—all without writing a single line of code.

Details of the product containing additional properties and JSON attributes.

Make it easier for your pricing design users to focus only on the features they need. Create and maintain product pricing, promotions, associated pricing rules, and related pricing metadata with the next generation pricing designer.

Pricing and promotion attributes of a product.
A detailed structure highlighting the product, its specifications, and associated product specifications.
Details of the product containing additional properties and JSON attributes.
Pricing and promotion attributes of a product.

Streamline quoting and contracting for sales teams.

Communications Cloud

Ease pricing and quoting woes with a CPQ engine for attribute-based pricing and highly complex contracts. Order-capture and guided selling capabilities offer best-fit products and services. Eligibility, qualification, availability rules, and context-sensitive pricing ensure that products are correctly configured, compatible, and delivered at the right price.

*Certified by TM Forum for both SID and eTOM.

A list of products added to the cart.

Improve sales operations efficiencies with a unified large-transaction selling experience like Guided Flows. Improve efficiencies with user interface (UI) components, data models, business processes, product models, and application logic that support enterprise-level quotes. Decrease quote and order handle time with rapid attribute configuration.

A summary of enterprise quotes.

Manage the entire life cycle of contracts associated with opportunities, orders, quotes or other Salesforce custom objects. CLM integrates contract creation with the sales process, which means contracts are carried forward through the different stages of a sale from opportunity to quote to order.

A status portal for contract documents.
A list of products added to the cart.
A summary of enterprise quotes.
A status portal for contract documents.

Manage orders, predict order fallout, and easily integrate downstream systems.

Salesforce for Communications

Get real-time visibility into the order delivery and fulfillment process. Preempt delays and order fallouts by prioritizing attention to at-risk orders. AI-suggested rectifications help fallout managers take actions quickly. With OM, you can change an order, even after the order has reached the point of no return. OM is certified for both TM Forum SID and eTOM and is certified for use with TM Forum Open APIs. For wholesale implementations, “east-west” orders to other carriers can be implemented using MEF LSO Sonata APIs.

A list of source orders and fulfilment requests.

Stop revenue leakage by monitoring the fallout of orders and identify those that require immediate attention. View the number of orders in each milestone and the jeopardy distribution details of the tasks across all orders. Filters show order delay predictions and top three predictors for each range of predicted order delay.

Fallout Management and Delay Predictions

Housing data and process in different sysytems slows businesses down. With MuleSoft for Communications, you can empower your business to enable integrations in Salesforce that developers can customize. Streamline service and order operations with TM Forum integrations directly in Communications Cloud.

A bubble chart explaining which orders are likely to fall out.
A list of source orders and fulfilment requests.
Fallout Management and Delay Predictions
A bubble chart explaining which orders are likely to fall out.
Build the perfect communication wholesale solution with our help.

Build the perfect communication wholesale solution with our help.

Get in touch today and our experts will guide your through the process, step by step:

  • Choose the right Communications Cloud version
  • Add products/features needed, if not already included
  • Customize the final result with apps, service, support

Get started faster with Salesforce for Communications partners.

Learn new skills with free, guided learning on Trailhead.

Communications wholesale FAQ

Salesforce Communications Cloud is a cloud-based BSS suite inclusive of a communications-industry specific product catalog, configure-price-quote (CPQ) tools, and purpose-built applications for consumer and business use cases. Communications Cloud alos offers optional modules for contract lifecycle management, order management, systems integration, analytics, and self-service.

The telcom wholesale solution enables business to quickly grow their wholesale business by streamlining the sales process on a single, flexible platform. Telecom wholesale businesses have full visibility across all revenue channels and partners, and can integrate this solution across BSS and OSS.

Yes, Communications Cloud components are certified by TM Forum and compatible with MEF LSO Sonata. Salesforce continues to invest in its compatability, integrations and certifications with TM Forum and MEF in each of our 3x yearly releases. To learn more, visit Communications Cloud.