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Customers can share insights, collaborate, ask and answer questions, advocate your products or services, and make purchases — all within a seamless, branded, mobile-friendly community.
With Lightning Components, you can add whatever functionality your customers want — live feeds, videos, even an e-commerce "Buy" button. Create your own, or choose from those on AppExchange.
Make sure that customers quickly find what they need, and keep coming back. Social intelligence highlights relevant knowledge articles and recommends content, products, and services based on user activity.
The new Lightning dashboard in the community management console gives you a view of how customers use the community, popular topics discussed, and even what's been said about the competition.
Drive engagement with friendly competition — create a public leaderboard to rank and thank members. Empower members to identify and endorse others as topic experts.Finish