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Customers have a single destination to quickly access all their important account details: profile information, active policies, open claims and cases, agent information, and billing reminders.
Integrate disparate systems into a single view for easy customer access. Account information is unified from multiple sources, including those that manage policies, billings, and claims.
Customers can come to update their account, check balances, manage claims, and contact agents — all from within the community.
Customers can quickly find answers through a knowledge base of articles and FAQ. They can even open a case right from the community with self-service connected to Service Cloud.
Customize the community to reflect your brand. Community Cloud creates a unique experience for each user, including updates and recommendations tailored to their account.
Whether on desktop or mobile, customers’ account information is always at their fingertips — whenever they want it, wherever they are.Finish