Catherine came to Salesforce in 2006 after working at both Ernst & Young and Intuit in their Business Continuity departments. Salesforce, at the time, did not have any business continuity or crisis management program in place. Catherine, who joined Jim Cavalieri’s team when she was hired, saw the opportunity to come to a relatively young company at the time and build an entirely new program from the ground up. Her and Jim both knew that there was a ton of work to be done. “Yes, we had a lot of work to do, but the company was so young that we were still really spread thin. I would go to New York one week to hand out bagels and access badges to employees, then I would fly back to San Francisco and go create the business continuity and crisis management program,” said Catherine.
In Catherine’s early years at Salesforce, she also oversaw the buildout of the CAREforce program.
CAREforce is a comprehensive employee safety engagement program. “The program was built to encourage all employees to take steps to protect their personal safety as well as the health and safety of those around them, in the workplace, at home, and while traveling,” she told us. And if that wasn’t enough of an accomplishment for her, Catherine then went on to oversee our Global Operations (GO) Center. The GO Center is staffed twenty-four hours per day, seven days per week and forms the first line of recognition and response to all incidents that directly impact or potentially impact the employees, business, brand or Salesforce as a whole.