Koa Club Spotlight -
“Marc Benioff, Parker Harris and..... Cyril Treacy?”
Creating His Legacy
Cyril came to Salesforce less than a year after the company was founded. That means he has been at the company for over 20 years and is a proud member of the Koa Club. In his first role as a Support Manager, he was instrumental in helping to build out the the EMEA support team and launching our outsourced service model at the time. After 20 years and 8 different jobs in 3 business units, Cyril currently works as the Vice President of the EMEA Center of Excellence for Nonprofit & Education Clouds. In this role, Cyril leads a team of thought leaders that help support Salesforce EMEA customers in the Nonprofit and Education industries.
Why the move to Salesforce.org and helping support our Nonprofit and Education customers? Cyril says it is all thanks to Salesforce CEO, Marc Benioff. At Dreamforce in 2013, Cyril tells us, “Marc was giving his keynote speech and started talking about the thirds of his life. The first one being education. The second one being building this company, Salesforce. And finally, the last third, giving back. This inspired me greatly. What would my legacy be? How will people remember me?” With that in mind Cyril inquired internally about making the move, and when the opportunity opened he didn’t look back.
With his latest move to the nonprofit space, he is currently working on two globally impacting projects that he is extremely proud of. The first is Gavi, the Vaccine Alliance. Gavi is currently working with Salesforce to help equitably distribute two billion COVID-19 vaccines by the end of 2021. You can read the press release for this project here. The second project is around the work Salesforce is doing with the Coalition of Epidemic Preparedness Innovations (CEPI). Together, Salesforce and CEPI are working to automate funding and impact management in the fight against emerging infectious diseases. You can read the press release for his project here.
Advice from Cyril
Whether it is your first week at Salesforce or the start of your fifth year at the company, Cyril was able to give some important advice that everyone can benefit from. Cyril told us, “In Salesforce, a now 55,000+ person company, your value to the organization is your brand and your network. Who knows you when you aren’t in the room yourself? Who will stand up and champion you when you aren’t there in the discussion?” He continued, “We have created this culture of winning as a team and losing as a team. You need to be able to choose to help people that need help. Don’t always think about what may be in it for you. Think about the bigger picture.”
We asked Cyril for specific advice to others on his career journey at Salesforce and how he attained the numerous different roles that he has held over the last 20 years. He told us, “I started as a Customer Support Representative here - a very entry-level role at the company at the time. I was able to work my way to being the Support Manager in EMEA. After 5 years in that role, I decided it was time for a new challenge. My first piece of advice here is to network, network, and network! Reach out to others on teams you are interested in. Learn about their roles. What do they like and dislike? My second piece of advice would be to give yourself options. Most people have options A and B but I believe you need to develop options C and D as well. When you give yourself more options you will come out better for it.”
Genforce? What is That?
Giving Back to the Local Community
Wellbeing During a Pandemic
Koa is Family
We asked Cyril what his favorite part about being a member of the Salesforce Koa Club is. He told us, “The Koa Club is one global family. I obviously miss that we are unable to get together during the pandemic this year - that has been challenging. It reinvigorates me to meet Koa members from Sydney to Dallas to Dubai and so on. It is a lot of fun to bump into old colleagues and teammates I have met through my 20+ years at the company.”