Customer Success.

In the Customer Success Group (CSG), our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes, in collaboration with Sales, Technology & Products, and our Partner community.

Where we hire.


Area of focus.

Our Success Graduate, Customer Success Program is offered for graduates in business and technical consultancy roles, within our services and technical sales organizations. Grads receive development opportunities centered on comprehensive learning paths, direct involvement with customer engagements, mentoring and more.
Our* *Support Graduates improve the Salesforce business process and create a culture of success for our customers. They are our go-to experts in solving the most technical and complex customer issues to deliver the world-class support experience Salesforce is known for on the Customer Service Team.

Interview process.


In their own words.


Salesforce is not just a company it’s a company with a soul. When I come to work every day, it's not just about the work but the world around us as well. I am fascinated by the philanthropic reach ,as well as the innovation rate that we have at Salesforce.”

Sherin Mehak, Success Agent

I love that I get to play an active role in the success of our customers. You get to build an insightful relationship with your customer and feel a sense of accomplishment when you solve a business-impacting issue with them. We can see, first hand, how the success agent role can impact the success of our customers.”

Chelsea Carey, Support Agent Analyst