Product Accessibility and Inclusive Design

Creating better products — for all.

We are firm in our commitment to product inclusion.

We strive to create products and features that adapt to the changing abilities of everyone navigating the world — products that truly work for everyone. This means we not only focus on ensuring that users with permanent disabilities are able to use our products, but that we also consider momentary or situational disabilities people could encounter in the different environments where they might use our technology.

Our accessibility efforts not only build trust through creating legally compliant products that meet predefined technical standards like WCAG standards and Section 508, but we enable customer success by creating products that fit more user needs and benefit everyone.

One of the ways we build better, more usable products is through inclusive design. We aspire to drive innovation by including individuals with disabilities throughout the development process, highlighting voices that are often excluded in traditional design processes. People with disabilities — lifelong problem solvers — help us understand the different ways people experience our products, increase adoption, and uncover technology solutions that meet all user needs. 

We believe that inclusion generates product excellence, every time. That’s why we work to design for difference, infusing equity into our products and services from the ground up. We aspire to use inclusive design as one of the elements in our toolkit to break the cycle of exclusion, creating products, services, and experiences that users of all capabilities can access.

Learn about our Inclusive Design and Product Accessibility efforts on Trailhead.


View additional focus areas.


Ethics by Design

Empowering creators and innovators to embed ethics into products — by design.

Ethical Use Policy

Guiding the responsible use of our platform in the world with principles, processes, and policies.