Product Accessibility Status

At Salesforce, our core values are trust, customer success, innovation, and equality. We believe that by making technology more accessible, we’re helping create a future with greater opportunity and equality for all. Disability inclusion is fundamental to this belief, and we recognize that inclusion fuels innovation.

Around the world, approximately 1.3 billion people live with some form of disability, and they account for 15% of the world’s population.

By hiring inclusively, supporting, and advancing accessible tools and technology, we are helping to build a global economy that includes everyone.

The Web Content Accessibility Guidelines (WCAG), Revised 508 Standards, and EN 301 549 standards were created to allow for greater accessibility and usability of technology by individuals with disabilities. We strive for compliance with WCAG 2.1 level AA, which aligns to these standards.

The Voluntary Product Accessibility Template (VPAT) is a standardized form to document a product’s conformance with accessibility standards. The VPAT is used for creation of Accessibility Conformance Reports (ACRs) describing the accessibility of a product’s features. Our Accessibility Compliance Program works with third party vendors to complete ACRs for Salesforce’s products. Our latest ACRs use the International edition of the VPAT, which includes the standards with which we align our products.

Our disability inclusion journey is ongoing, and we are committed to helping customers who are building accessible environments on the Salesforce platform.

Disclaimer: Any ACR posted below, or anywhere else on Salesforce’s website, or otherwise publicly available, shall not be construed to be included in any contract, either explicitly or implicitly, in whole or in part, absent Salesforce’s express acknowledgement through language in the contract itself that such report or its substantive equivalent is included.

Please be aware that the ACR list is always changing and you are welcome to check back for updated information.

Product Accessibility Conformance Reports

Available ACRs

Report Release Date
Admissions Connect Spring '21
Salesforce Financial Services Cloud Spring '21
Salesforce Maps - Mobile Spring '21
Salesforce Maps - Add-ons Spring '21
Experience (Community) Cloud Desktop Winter '21
Experience (Community) Cloud Web Mobile Winter '21
Embedded Chat Desktop Winter '21
Embedded Chat Mobile (iOS and Android) Winter '21
Embedded Chat Web Mobile Winter '21
Messaging Winter '21
Service Cloud Chat Winter '21
Salesforce Operational Analytics - Reports & Dashboards Winter '21
Salesforce Maps - Desktop Winter '21
Tableau CRM (Einstein Analytics) Winter '21
Salesforce Lightning Design System (SLDS) Winter '21
ERM for Public Health Contact Tracing Summer '20
Salesforce Nonprofit Success Pack (NPSP) Summer '20
Grant Manager CRM Summer '20
Grants Management Desktop Summer '20
Grants Management Mobile Summer '20
Salesforce Sales Cloud - High Velocity Sales

Summer '20

Salesforce Sales Cloud - Lightning Dialer

Summer '20

Salesforce Service Cloud - Customer Service Summer '20
Salesforce Search Summer '20
Salesforce B2B Commerce for Lightning

Summer '20

Mulesoft Anypoint Exchange

Feb '20

Salesforce Order Management

Spring '20

Salesforce Lightning Communities Templates (Desktop)

Spring '20

Salesforce Lightning Community Templates (Mobile)

Spring '20

Salesforce Lightning Experience Sales Cloud

Spring '20

Salesforce Gmail Integration

Spring '20

Salesforce Outlook Integration

Spring '20

Einstein Activity Capture

Spring '20

Sales Cloud Einstein

Spring '20

Salesforce Health Cloud

Spring '20

Salesforce Health Community for Desktop

Spring '20

Salesforce Health Community for Mobile

Spring '20

Salesforce Pardot

Winter '20

Salesforce Service Cloud Chat

Winter '20

Salesforce Einstein Bots Builder

Winter '20

Salesforce LWC Base Components

Winter '20

Salesforce Mobile App for iOS

Winter '20

Salesforce Mobile App for Android

Winter '20

Customer 360 Data Manager

Fall '19

Heroku Platform

Aug '19

Salesforce Advisor Link (SAL)

Summer ‘19

Trailhead

January '19

Administration Essentials for New Admins (ADM201) Training

Winter ‘19

Salesforce Lightning Essentials

Winter ‘19

Marketing Cloud - Email Studio

Winter ‘19

Marketing Cloud - Journey Builder

Winter ‘19

Lightning App Builder

Summer ‘18

Lightning Process Builder (Section 508)

Winter ‘16

Data Import Wizard (Section 508)

Winter ‘15

 

Archive: Salesforce Classic ACRs

IMPORTANT: Accessibility features in Salesforce Classic are no longer maintained or enhanced. We recommend that you instead use Lightning Experience, which offers the latest accessibility features.

Product ACR (WCAG 2.0 AA unless specified)

Release

Salesforce Classic Sales Cloud (Section 508)

Summer ‘13

Salesforce Classic Service Cloud (Section 508)

Summer ‘13

Force.com (Section 508)

Summer ‘13

Salesforce.com supports its customers and partners by making itself available to review these VPATs and our product features.