Product Accessibility Status

At Salesforce, our core values are trust, customer success, innovation, equality and sustainability. We believe that by making technology more accessible, we’re helping create a future with greater opportunity and equality for all. Disability inclusion is fundamental to this belief, and we recognize that inclusion fuels innovation.

Around the world, approximately 1.3 billion people live with some form of disability, and they account for 15% of the world’s population.

By hiring inclusively, supporting, and advancing accessible tools and technology, we are helping to build a global economy that includes everyone.

The Web Content Accessibility Guidelines (WCAG), Revised 508 Standards, and EN 301 549 standards were created to allow for greater accessibility and usability of technology by individuals with disabilities. We strive for conformance with WCAG 2.1 level AA, which aligns to these standards.

The Voluntary Product Accessibility Template (VPAT) is a standardized form to document a product’s conformance with accessibility standards. The VPAT is used for creation of Accessibility Conformance Reports (ACRs) describing the accessibility of a product’s features. Our Accessibility Compliance Program works with third party vendors to complete ACRs for Salesforce’s products. Our ACRs use the International edition of the VPAT, which includes the standards with which we align our products.

Our disability inclusion journey is ongoing, and we are committed to helping customers who are building accessible environments on the Salesforce platform.

Disclaimer: Any ACR posted below, or anywhere else on Salesforce’s website, or otherwise publicly available, shall not be construed to be included in any contract, either explicitly or implicitly, in whole or in part, absent Salesforce’s express acknowledgement through language in the contract itself that such report or its substantive equivalent is included.

Please be aware that the ACR list is always changing and you are welcome to check back for updated information.

Product Accessibility Conformance Reports

Available ACRs

Report Release Date
Data Cloud Winter '24
Einstein Activity Capture (EAC) Summer '23
Enablement by Sales Cloud Summer '23
Gmail Integration
Summer '23
Industries Sales Excellence Summer '23
Outlook Integration Summer '23
Partner Relationship Management Summer '23
Public Sector Solutions Summer '23
Sales Engagement Summer '23
Salesforce Insurance Summer '23
DevOps Center January 2023
AppExchange January 2023
Benefit Management Spring '23
Easy Spring '23
Einstein Conversation Insights Spring '23
Industries Service Excellence Spring '23
Marketing Cloud Engagement for Industries Spring '23
Order Management Spring '23
Revenue Cloud Subscription Management Spring '23
Salesforce Commerce Marketplace Spring '23
Salesforce Contracts Spring '23
Salesforce Payments Spring '23
Salesforce Surveys/Feedback Management Spring '23
Communications Cloud - Enterprise Sales Management Winter '23
Communications Cloud - Mobile Subscription Management Winter '23
Consumer Goods Cloud for Retail Execution Winter '23
Consumer Goods Cloud Offline Mobile App Winter '23
Consumer Goods Trade Promotion Management Winter '23
Einstein Bots Winter '23
Einstein for Service Winter '23
Energy & Utilities - Customer Acquisition Management Application (Desktop) Winter '23
Energy & Utilities - Large Account Sales Management (Desktop) Winter '23
Energy & Utilities - Service Console App (Desktop) Winter '23
Energy & Utilities - Utility Self-Serve Portal (Desktop) Winter '23
Health Cloud Winter '23
Industries' Integration Base Winter '23
Manufacturing Cloud Winter '23
Media Cloud Advertising Sales Management (Desktop) Winter '23
Messaging for In-App (Mobile SDK) Winter '23
Messaging for Web Winter '23
Sales Cloud Einstein Winter '23
Salesforce CRM/Core SFA Winter '23
Salesforce Customer Service Winter '23
Salesforce Scheduler (Desktop and Web Mobile) Winter '23
Managed Runtime Winter '23
Service Cloud for Slack January 2023
MuleSoft Anypoint Access Management July 2022
MuleSoft Anypoint Monitoring July 2022
MuleSoft API Designer July 2022
MuleSoft Composer July 2022
MuleSoft Anypoint DataGraph July 2022
Mulesoft Anypoint Exchange July 2022
MuleSoft Technical Documentation July 2022
MuleSoft Anypoint Visualizer July 2022
Experience Cloud - Lightning Web Runtime (Desktop and Web Mobile) Summer '22
Experience Cloud - Aura (Desktop and Web Mobile) Summer '22
Net Zero Cloud Summer '22
Salesforce Identity (Desktop and Web Mobile) Summer '22
Sales Cloud for Slack Summer '22
Loyalty Management Summer '22
Shield Platform Encryption Summer '22
Salesforce Commerce for B2B Summer '22
CRM Analytics (Desktop) Spring '22
High Velocity Sales Spring '22
MetaDeploy Spring '22
Metecho Spring '22
Salesforce Field Service Mobile Winter '22
Student Success Hub (Service Cloud, Desktop) Winter '22
Student Success Hub Experience Cloud (Desktop and Mobile) Winter '22
Salesforce IdeaExchange Winter '22
Nonprofit Cloud Case Management (Desktop) Winter '22
Program Management Module (Desktop) Winter '22
FlexCards Winter '22
OmniScript- Lightning Theme Winter '22
OmniScript- Newport Theme Winter '22
Accounting Subledger Summer '21
Flow - End User UI Summer '21
Insights Platform Data Integrity Summer '21
Salesforce Authenticator Mobile App (iOS and Android) Spring '21
Salesforce Outlook MailApp Spring '21
Admissions Connect Spring '21
Salesforce Maps - Mobile Spring '21
Salesforce Maps - Add-ons Spring '21
Embedded Chat Desktop Winter '21
Embedded Chat Mobile (iOS and Android) Winter '21
Embedded Chat Web Mobile Winter '21
Channel Menu Winter '21
Messaging Winter '21
Service Cloud Chat Winter '21
Salesforce Operational Analytics - Reports & Dashboards Winter '21
Salesforce Maps - Desktop Winter '21
Salesforce Lightning Design System (SLDS) Winter '21
Emergency Response Console Summer '20
Customer Community Plus for Health Cloud (Desktop) Summer '20
Customer Community Plus for Health Cloud (Mobile) Summer '20
ERM for Public Health Contact Tracing Summer '20
Salesforce Nonprofit Success Pack (NPSP) Summer '20
Grants Management - Grants Manager CRM Summer '20
Grants Management - Grantee Portal Desktop Summer '20
Grants Management - Grantee Portal Mobile Summer '20
Salesforce Sales Cloud - Lightning Dialer

Summer '20

Salesforce Search Summer '20

Salesforce Lightning Communities Templates (Desktop)

Spring '20

Salesforce Lightning Community Templates (Mobile)

Spring '20

Salesforce Lightning Experience Sales Cloud

Spring '20

Salesforce Outlook Integration

Spring '20

Salesforce Health Community for Desktop

Spring '20

Salesforce Health Community for Mobile

Spring '20

Salesforce Pardot

Winter '20

Salesforce Einstein Bots Builder

Winter '20

Salesforce LWC Base Components

Winter '20

Salesforce Mobile App for iOS

Winter '20

Salesforce Mobile App for Android

Winter '20

Customer 360 Data Manager

Fall '19

Heroku Platform

Aug '19

Salesforce Advisor Link (SAL)

Summer ‘19

Administration Essentials for New Admins (ADM201) Training

Winter ‘19

Salesforce Lightning Essentials

Winter ‘19

Marketing Cloud - Email Studio

Winter ‘19

Marketing Cloud - Journey Builder

Winter ‘19

Lightning App Builder

Summer ‘18

Lightning Process Builder (Section 508)

Winter ‘16

Data Import Wizard (Section 508)

Winter ‘15


Archive: Salesforce Classic ACRs

IMPORTANT: Accessibility features in Salesforce Classic are no longer maintained or enhanced. We recommend that you instead use Lightning Experience, which offers the latest accessibility features.

Product ACR (WCAG 2.0 AA unless specified)


Salesforce Classic Sales Cloud (Section 508)

Summer ‘13

Salesforce Classic Service Cloud (Section 508)

Summer ‘13 (Section 508)

Summer ‘13 supports its customers and partners by making itself available to review these VPATs and our product features.