Appoints New Chief Financial Officer

Steve Cakebread, Seasoned Executive and CFO of Autodesk, Joins Market Leader in Online Customer Relationship Management

SAN FRANCISCO, CA — May 15, 2002 —, the market leader in online customer relationship management (CRM), today announced the addition of Steve Cakebread to the company's management team as chief financial officer. Cakebread joins with more than 25 years of financial management and technology experience from Silicon Graphics (NYSE:SGI), Hewlett-Packard (NYSE:HPQ) and most recently Autodesk, where he served as CFO. Effective June 3, 2002, Cakebread will assume the CFO position at and report directly to Marc Benioff, chairman, president and chief executive officer.

Cakebread has a distinguished career spanning more than 25 years in global finance and technology. As senior vice president and chief financial officer of Autodesk, Cakebread was responsible for all of the company's accounting and corporate finance functions as well as the company's strategic Information Technology Systems and, most recently, Business Development. Cakebread came to Autodesk from Silicon Graphics, where he had been vice president of finance for Silicon Graphics World Trade since 1993. In this position, he managed accounting and finance, information systems, sales and service administration for the organization. Before Silicon Graphics, Cakebread worked for Hewlett-Packard from 1977 to 1993 in a series of key positions, from controller of the personal computer group to director of finance and administration for the Far East region to general manager of personal computers for Asia/Pacific.

"As we continue to scale the organization, we are excited to have Steve join our management team and help move to the next level," said Marc Benioff, chairman, president and CEO of "His extensive senior management experience with leading high-growth technology companies will be a strategic advantage to as we execute on our mission of delivering software as a service to companies of all sizes around the world."

"I believe that the model of delivering enterprise software solutions online is one of the most important business paradigm shifts to occur in the last decade. has an impressive list of satisfied customers who've chosen to take advantage of the improved productivity and easy access to information that delivers without the headaches and costs associated with heavy legacy software," said Cakebread. "As a new member of the senior management team, I can leverage my extensive business and financial experience with years of IT knowledge to help drive innovative new ways for customers to take advantage of this technology." currently has over 4,500 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and Daiwa Securities SMBC Europe. delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ: PSFT), Oracle (NASDAQ: ORCL), and SAP (NYSE: SAP) combined.

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