Over 825 EGL users in 300 worldwide offices now use software-as-service to manage customer information effectively and improve sales performance
SAN FRANCISCO, Calif. - September 08, 2003 - Salesforce.com®, the world leader in delivering software-as-service, today announced that EGL Eagle Global Logistics (Nasdaq: EAGL), a leading provider of end-to-end supply chain solutions demonstrating core competencies in domestic and international freight transportation, integrated logistics management, and information technology, has standardized its global sales force on salesforce.com S3. EGL's implementation, known internally as "Eagle-i", was completed in offices located in 300 cities on every continent, at a fraction of the cost for a conventional customer relationship management (CRM) deployment. With over 825 users worldwide now sharing information, documents, and files in real time through a central location, the two billion dollar company's management can now obtain new insight into global sales operations, as well as achieve clear differentiation on requests for quotation (RFQ) performance through tangible demonstration of global account management.
"With salesforce.com, we now have one global repository of information for our entire global salesforce, and we can extend portions of it to customers as needed, giving them insight into how we are serving them on a global basis," said Stephen Russell, Senior Vice President- Global Sales at EGL. "Eagle-i greatly benefits our company and our customers, and we fervently believe we have only just scratched the surface in applying applications within Eagle-i to grow our business."
In 2002, EGL Eagle Global Logistics embarked on a thorough competitive review of CRM products lead by David Emerson, Vice President, Sales & Marketing, EGL Europe. Eliminating a wide variety of CRM alternatives from the short list because of the software's implementation length and cost, EGL selected salesforce.com's on-demand service as the best choice for global CRM. Sales and management users now access salesforce.com S3 from 65 countries to view, track and share critical customer and account data, as well as access their sales and campaign "toolbox" through the new salesforce.com S3 document library, a centralized and systematically-organized resource repository. The EGL executive team uses the service to measure the pipeline, close opportunities and run custom reports, allowing for new visibility and proactive account management. Future plans include integration of salesforce.com with other EGL applications via sforce, salesforce.com's client/service application platform.
"The software-as-service model - with its low-risk, low-cost deployment - makes the most sense for large, international companies like EGL Eagle Global Logistics," said Marc Benioff, chairman and CEO of salesforce.com. "Instead of struggling with client/server software, our customers receive immediate benefit. This the secret of our profitability - CRM success for 7,300 companies and growing."
With more than 7,200 customers and 100,000 subscribers worldwide, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. Salesforce.com S3 allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the salesforce.com client/service application system, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland, Microsoft (NASDAQ: MSFT), and Sun (NASDAQ: SUNW). The new salesforce.com Integration Server powered by TIBCO (NASDAQ: TIBX), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL), PeopleSoft (NASDAQ: PSFT), and Siebel (NASDAQ: SEBL) applications.