Under Secretary of Commerce Kenneth I. Juster to Join Salesforce.com as EVP of Legal Affairs and Corporate Development

Salesforce.com strengthens management team; co-founder Parker Harris named executive vice president, technology

SAN FRANCISCO, Calif. — December 7, 2004 — Salesforce.com (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that Kenneth I. Juster will be joining the company's senior management team. Juster is currently U.S. Under Secretary of Commerce. In late January, he will become salesforce.com's executive vice president of legal affairs and corporate development. A veteran of 25 years in the legal and policy communities, Juster will bring with him extensive experience in government, law, business, and international affairs.

"Superior technology and an innovative business model attract top-flight talent. Ken Juster will strengthen our management team for the next phase of our growth," said salesforce.com Chairman and CEO Marc Benioff.

Juster is expected to leave his current position on Jan. 7, 2005. Juster's duties will include oversight of legal matters, internal audit, and mergers and acquisitions. Benioff also announced that General Counsel David Schellhase had been promoted to senior vice president.

"The combination of outstanding products, first-class technology, and a superb management team attracted me to salesforce.com." said Juster. "Having spent the last several years working on technology and regulatory issues, I feel that salesforce.com is a perfect fit for the next stage of my career. It is a terrific company with enormous growth potential, and I look forward to contributing to the fulfillment of that potential."

As Under Secretary of Commerce, Juster has been in charge of the Bureau of Industry and Security, which seeks to advance U.S. national security, foreign policy, and economic interests. Among his various duties, Juster has overseen the export of sensitive U.S. goods and technologies to other countries. He has also served as the U.S. chair of the U.S.-India High Technology Cooperation Group, and launched the Commerce Department's Transshipment Country Export Control Initiative, which focuses on facilitating trade while enhancing security at the world's major transshipment hubs.

Juster's career has spanned both the public and private sectors. He previously served as the counselor of the U.S. Department of State from 1992-1993, and as the deputy and senior adviser to Deputy Secretary of State Lawrence S. Eagleburger from 1989-1992.

"As we expand into more markets abroad, Ken's reputation and depth of experience will be a tremendous asset to us," said Benioff. "His work on technology issues, his proven track record in complex legal matters, his experience in the federal government, and his knowledge of world affairs will enhance salesforce.com's position as a thought leader throughout the international business community."

Both between and prior to his government appointments, Juster was a partner in the law firm of Arnold & Porter, where his international practice involved general litigation and dispute resolution, regulatory matters, and corporate counseling. He holds a law degree from the Harvard Law School, a master's degree in public policy from the John F. Kennedy School of Government at Harvard, and a bachelor of arts degree in government from Harvard College.

In addition to welcoming Juster, Benioff announced several enhancements to the salesforce.com management team. Parker Harris is being named executive vice president, technology. Harris currently oversees development for salesforce.com.

"Parker has led the development of an on-demand CRM system that is changing the rules of the information technology business," said Benioff. "In his new role, Parker will ensure that we can continue to scale our platform to meet the needs of our growing customer base."

Reporting directly to Benioff will be Jim Steele, president, distribution; Pat Sueltz, president, operations; Steve Cakebread, chief financial officer; Harris and Juster.

"We believe that we have one of the best management teams in software," said Benioff. "Our new management structure positions us ideally for our next phase of growth."

About Salesforce

Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.