Wins InfoWorld CRM Shootout; Siebel a No-Show receives only "Excellent" rating; Siebel On-Demand refuses to participate

SAN FRANCISCO, Calif. — January 11, 2005 —, the market and technology leader in on-demand customer relationship management (CRM), today announced that InfoWorld magazine named the clear winner in its "Four-Way CRM Shootout". In the Jan. 10, 2005 issue, also available online at, was the only vendor to receive an overall rating of "Excellent." Siebel Systems [NASDAQ: SEBL] refused to participate in the industry review.

"We rounded up solutions from the most notable vendors — at least those that weren't afraid to show their wares," wrote James Borck, a managing analyst in the InfoWorld Test Center. "Without a doubt, remains the undisputed champ of hosted CRM. Flexible forecasting and tools for lead conversion, good workflow and contact tools, plus unparalleled extensibility make easy to recommend."

The InfoWorld Test Center thoroughly evaluated notable on-demand CRM solutions, including Enterprise Edition. Ratings were based on the following criteria: features, administration, ease-of-use, integration, performance and value. won or tied in all categories, and was the only product to receive a perfect 10 for integration.

"The sforce platform, which supports Web services toolkits for both Java and .Net, continues to deepen, providing endless integration and application development possibilities," Borck wrote. He continued: "Salesforce still leads the pack as a killer CRM solution, thanks to its feature set, usability, and extensibility. By packing a lot of value into a plug-and-play offering, it helps level the CRM playing field for small shops and enterprises alike. Companies in need of a broad CRM feature set with decent workflow and deep extensibility will find an excellent choice in"

"It is a great honor to win the InfoWorld CRM Shootout and we're thrilled to come away with the only 'Excellent' rating," said chairman and CEO Marc Benioff. "The independent test centers are the heart of the integrity of our industry. As a company we do our utmost to be open and transparent, and participate in independent evaluations. Siebel continues its tradition of not participating in independent reviews. What does that say to the customers? What does that say to the industry?" For more than five years, has been executing on its vision of the "End of Software." With more than 12,500 customers and 195,000 subscribers worldwide, is the world's most widely used on-demand CRM vendor, and a leader in on-demand applications.

With the release of its Winter '05 product suite in November 2004, created a new standard for building and delivering on-demand applications to track and manage customer information. Winter '05 includes the 17th generation of the flagship on-demand CRM; the fifth generation of sforce,'s on-demand integration platform; Customforce, an on-demand customization tool that enables authorized users to easily customize CRM or service solutions to track and manage unique data and processes; and Supportforce, an on-demand customer service tool launched with the support of the industry's leading contact center infrastructure providers. has been named InfoWorld Technology of the Year for CRM for two years running. has also won the PC Magazine Editor's Choice award and the Codie Award for Best CRM Solution for the past three years and was a recipient of the Gartner CRM Excellence Awards in 2003. Aberdeen Group honored with three consecutive Top 10 CRM Implementation awards from 2001-2003. CRM Magazine also named a 2004 market leader across enterprise, mid-market and small business CRM.

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