Leads On-Demand Market with Nearly Eight Times as Many Subscribers as Siebel CRM OnDemand racks up almost four times as many subscribers as Siebel CRM OnDemand during 15 month period

SAN FRANCISCO — Feb. 9, 2005 — [NYSE: CRM], the market and technology leader in on-demand customer relationship management (CRM), has the industry's most used CRM solution — with nearly eight times as many subscribers as Siebel CRM OnDemand.

During its Jan. 27, 2005, quarterly results announcement, Siebel Systems [NASDAQ: SEBL] announced "total revenue generating subscribers grew from zero at the beginning of Q4 2003 to 28,024 subscribers at the end of Q4 2004" for CRM OnDemand. Analysts have estimated that roughly 8,000 of those subscribers were obtained through Siebel's acquisition of UpShot.

During the same fifteen month period that Siebel CRM OnDemand acquired its 28,024 subscribers, added approximately 111,000 subscribers, as has previously announced.

With a total of more than approximately 13,300 customers and approximately 214,000 subscribers as of Dec. 31, 2004, is the world's most widely used on-demand CRM solution.

" is a leader in the on-demand CRM market," said Amy Konary, program director for software pricing, licensing, and delivery at IDC. "Traditional software companies are increasingly responding to market pressures and potential opportunities with offerings designed to compete with on-demand alternatives."'s mission is to help its customers achieve success with an on-demand CRM solution that is easy to customize, integrate and use regardless of a customer's size, industry or geography. is committed to offering a solution that can be easily customized to fit the needs of each individual customer — as opposed to traditional cookie-cutter solutions.

In the last few months, has been honored with the following accolades: 2004 InfoWorld 100 for IT Innovation & Resourcefulness, InfoWorld CRM Technology of the Year, Red Herring 2004 Top 100 Innovative Companies, SearchCRM SFA Technology of the Year, and Customer Interaction Solutions Product of the Year.

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