John Freeland to Join as President, Worldwide Operations

Leading CRM expert deepens the management team with more than a quarter century of enterprise experience

A major advantage for enterprise customers at a time of seismic shifts in the CRM landscape

San Francisco, Calif. — Sept. 12, 2005 — (NYSE: CRM), the global leader in on-demand customer relationship management (CRM), today announced that John Freeland, managing director in charge of CRM at Accenture, will join the company's senior management team as President, Worldwide Operations. "We are thrilled to have John Freeland join our management team," said Marc Benioff, chairman and CEO of "The CRM landscape is going through seismic changes, and John's unparalleled depth of experience will be a critical asset to our customers, partners, employees, and shareholders." Freeland, who is retiring from Accenture, will report directly to Benioff, and will be primarily responsible for the Successforce portfolio of services and business alliances. Freeland will join other members of the executive committee, which include Jim Steele, President, Worldwide Sales and Distribution; Steve Cakebread, Chief Financial Officer; Parker Harris, Executive Vice President, Technology; and Kenneth Juster, Executive Vice President, Law, Policy, and Corporate Strategy. "There is not a more respected authority in enterprise CRM today than John Freeland," said Steele. "With all the changes in the technology landscape, our potential customers have more questions than ever. John Freeland will be an incredible asset to's growing community of success." Freeland is expected to assume his post at by the end of October. "Increasingly, large enterprises are embracing on-demand computing, and has the platform that can meet their demands," said Freeland. "I believe is in a unique position to be the market leader as this trend accelerates, and I'm excited to be part of the team making this happen."

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