New Unlimited Edition Gives Customers the Ability to Run Entire Enterprise with AppExchange and The Business Web™

Customers now have the freedom to develop and deploy unlimited custom applications including more than 180 on-demand applications on the AppExchange

SAN FRANCISCO — March 6, 2006 — [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced Unlimited Edition, a new level of innovation and service that enables customers to extend on-demand success across the entire enterprise.

Unlimited Edition gives customers the capability to run their entire enterprise on The Business Web, including support for an unlimited number of custom-developed or third party applications deployed via the AppExchange, greatly enhanced storage and customization capabilities, premium support and administration, all the features and capabilities of Enterprise Edition, and the Salesforce Sandbox, which provides a fully replicated production environment of a company's Salesforce deployment for secure development, testing and training purposes.

"Unlimited Edition was developed in response to our customers' rapid expansion of their Salesforce deployments across the entire enterprise, through the adoption and deployment of applications from the AppExchange," said Marc Benioff, Chairman and CEO, "This is a fulfillment of our vision of The Business Web, enabling companies of any size to manage, organize and share all of their business information on demand."

Unlimited Edition provides a complete environment for the deployment of additional business applications from the AppExchange, the world's first on-demand platform. With the AppExchange, any customer can access a broad network of services, applications, productivity tools, and components—encompassing everything from CRM-related solutions to applications for finance and human resources to industry—specific solutions—all created by the community of customers, developers, and partners. Unlimited Edition enables companies to go well beyond CRM and deliver all their business processes and systems on demand, eliminating the cost and burden of traditional custom-built on-premise applications.

The combination of Unlimited Edition and the AppExchange provide customers and developers with a common data model, user interface and security model, all of which streamline application development, integration, deployment and implementation.

"'s Unlimited Edition is well aligned with the evolving needs of large enterprises like ACS," said Theresa Thibodeau, director of sales operations for Affiliated Computer Services, a business process and IT outsourcing provider in Dallas, Texas. "Unlimited Edition represents a complete solution for enterprises to expand on-demand computing beyond CRM and take full advantage of custom development and partner applications on the AppExchange."

"Unlimited Edition gives companies the flexibility to turn's AppExchange vision into reality," said Denis Pombriant, Beagle Research Group LLC. "Now it's easier than ever to run your entire business on demand."

Unlimited Edition Product Details
Unlimited Edition includes all the features and capabilities of's Enterprise Edition, which has won InfoWorld magazine's CRM Technology of the Year Award three years running. Unlimited Edition extends Enterprise Edition's suite of flexible CRM applications for complex enterprises to also include:

  • Unlimited Applications — This feature provides the ability to add and run an unlimited number of applications and is designed for enterprises that are expanding their on-demand applications to extend CRM or implement other critical business activities including finance, legal, human resources and IT. These applications can be internally developed or third-party applications developed by partners or installed from the AppExchange.
  • Increased Storage and Customization — By including 120 MB of storage per user — a six fold increase from Enterprise Edition — Unlimited Edition is designed to support the needs of enterprises running multiple on-demand business applications simultaneously. Additionally, innovative architectural breakthroughs in Unlimited Edition significantly increase the number of customized tabs, objects and fields available for use, greatly expanding the level of data model customization.
  • Salesforce Sandbox — With Salesforce Sandbox, IT departments benefit from a fully replicated production environment for testing, development and training. Companies can instantly model all of their Salesforce applications, customizations, integrations, and corporate data. Salesforce Sandbox features one click access to move and refresh data and is available for order on its own or as a part of Unlimited Edition.
  • Premium Support and Administration — To help enterprises create success on demand, Unlimited Edition includes premium support to help companies install, deploy and implement new applications from the AppExchange. Premium support includes an assigned support representative to ensure customer-specific knowledge is maintained, and access to expert-level API and integration support resources. Premium administration services include an assigned administrator as a trusted resource for common administrative tasks and on-site visits.
Pricing and Availability
Unlimited Edition is available for $195 per user per month. Enterprise Edition, Salesforce Sandbox and premium support and administration are included in Unlimited Edition and are also available for order separately. Unlimited Edition is immediately available.

About Salesforce

Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1-800-NO-SOFTWARE.