International Transport Giant DSV Announces Roll out of Salesforce to 4,300 Employees
LONDON - salesforce.com Dreamforce Europe user conference - May 7,
Danish transportation and logistics company deploys Salesforce Software-as-a-Service as its global
Leverages the Force.com Platform-as-a-Service to develop custom applications
- Salesforce.com [NYSE: CRM], the market and technology leader in Software-as-a-Service
(SaaS) and Platform-as-a-Service (PaaS), today announced that DSV [OMX: DSV], an international
transportation and logistics company headquartered in Copenhagen, has chosen Salesforce
Software-as-a-Service to meet its global CRM needs in one unified solution across 4,300 global
employees. The company is also using Force.com, the world's first Platform-as-a-Service, to develop
and deploy custom applications.
DSV is one of the 41,000 companies of all sizes, industries and geographies that comprised
the salesforce.com customer base as of January 31, 2008. Revenue and subscribers will be recognized
as the service is delivered.
"Salesforce enabled us to replace a wide array of local CRM systems with one unified
solution, delivered as a service, and provided us with an on-demand development platform without
having to invest in new expensive hardware and software," said Gabriel Andersson, Head of Business
Development & Innovation, DSV Group IT. "Software-as-a-Service is not only an architecture for
building IT systems; it is a model for delivering business services."
In addition to its global SaaS CRM rollout, which centralized all of DSV's data and
information related to customer relationships onto one global centralized platform, the company
used the Force.com platform to build a custom in-house application in the area of business support
for handling claims on equipment such as trailers for trucks.
"By building the claims application on Force.com, we have access to a secure, reliable and
trusted infrastructure," continued Andersson. "We avoid taking the risk of getting involved in a
time consuming and expensive development project that often results in derailing costs. It is
highly likely we will utilize Force.com to develop more applications and integrations in the
"DSV was one of the largest SaaS deployments in the Nordics last year, and therefore an
important project not only for salesforce.com, but also for the adoption of SaaS in the Nordics and
Europe," said Lindsey Armstrong, co-president EMEA at salesforce.com. "The decision by a listed
company like DSV to use Salesforce to manage and store business critical information across the
globe and to develop new applications on the Force.com Platform-as-a-Service demonstrates the
secure, reliable and scalable nature of the Salesforce service."
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
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