Adecco Recruits for Global CRM

HR solutions leader selects Software-as-a-Service
CRM over Microsoft offering

LONDON - Dreamforce Europe Conference -- March 7, 2008 - [NYSE: CRM], the market and technology leader in Software-as-a-Service and Platform-as-a-Service, today announced that HR solutions giant Adecco has chosen Salesforce Software-as-a-Service (SaaS) CRM to streamline customer relationship data across its diverse global markets. Adecco is currently implementing Salesforce across the US, the Netherlands, Belgium and Italy, and plans to roll out to additional offices globally.

Adecco is one of the 41,000 companies of all sizes, industries and geographies that comprise the customer base as of January 31, 2008.

Franck Lamouller, ICT Director at Adecco, chose Salesforce because it allowed its various global offices and their global account managers to take advantage of a customised, wholly managed customer data platform enabling the organisation to improve sales collaboration specifically supporting comprehensive customer management and support.

Adecco, whose customers include major Fortune 500 international companies, has 6,600 offices in 72 countries worldwide. According to Lamouller at Adecco, the company needed a single, highly-customised view of all customer data across its offices, whose staff numbers and management can vastly differ.

After meeting with, Adecco quickly realised the business benefits of the SaaS model. Other solutions from vendors such as Microsoft were trialled, but working with an on-demand model gave Adecco the freedom to use the platform as requirements dictated.

With Salesforce, Adecco's local offices now benefit from a global view of customer data which they can access all of the time - without needing different servers in 72 different countries - something only an on-demand model can offer

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