Papa Murphy's Utilizes Salesforce Software-as-a-Service as a Key Ingredient in Its Recipe of Success

Largest take 'n' bake pizza chain uses Platform-as-a-Service to create and deploy a highly tailored franchising solution.

SAN FRANCISCO - June 11, 2008 - [NYSE: CRM], the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), today announced that the fifth largest pizza chain in the country is using Salesforce to increase the success of its expanding franchise business.  Using the Platform-as-a-Service, Papa Murphy's International developed and deployed a highly customized solution that allows it to track and manage franchisor information from initial inquiries to contract signing, through site construction and on an ongoing basis for store operations. partner CenterStance helped deploy the solution for Papa Murphy's.

Papa Murphy's is one of the 43,600 companies of all sizes, industries and geographies that comprised the customer base as of April 30, 2008. Revenue and subscribers will be recognized as the service is delivered.

Papa Murphy's was able to customize and implement their Salesforce CRM applications very rapidly, including Salesforce SFA, Salesforce Marketing, Salesforce Customer Portal and Salesforce Mobile for its franchise sales staff.  In addition, Papa Murphy's is using to customize Salesforce and tapped into the AppExchange to add additional functionality including Salesforce for Google Adwords.  Finally, after a short training session, the company found users were quite comfortable with Salesforce and eager to use it and adoption has already exceeded expectations.

"We have a very mobile workforce, and we needed a way for them to capture, access, and use information to increase the success of both our company and our franchisees," said Brian Fisher, director of business technology at Papa Murphy's.  "Salesforce gave us exactly what we needed, since we could leverage existing features and also tailor the solution for our particular business.  Our staff especially enjoys the ability to access Salesforce from their Blackberries, which eliminates the need to start up their computers constantly while on the road."

With this proven success for its franchise sales team, the company next rolled out Salesforce to its construction group and operations team.  It took less than three months to design, implement and train employees on the custom objects, forms, applications and processes that have streamlined their internal operations. Fisher estimates that with other technology options available to his team, this project would have taken at least a year to rollout. He was truly impressed with the time saved on development and staff training. Now Papa Murphy's has a single, centralized location in which to manage all aspects of its franchise business.

Papa Murphy's is also using Salesforce Customer Portal for its internal help desk needs.  Emails sent to the help desk automatically create a case, and the IT team can use Salesforce to assign resources and track the issue to resolution.

"Salesforce is so easy to use, and requires so little IT support, that we've tapped it for all aspects of our business, both internally and externally," added Fisher.  "We've increased productivity and improved communications, and now have a highly efficient way to manage the growth of our franchise business.  Salesforce is proving to be instrumental to our ongoing success."

About Papa Murphy's
Papa Murphy's is the fifth-largest pizza chain in the country and the pioneer of the Take 'N' Bake pizza concept. Papa Murphy's operates over 1,000 locations in 30 states and Canada. The Vancouver, Wash.-based company offers custom-made pizzas featuring high-quality fresh toppings generously layered on pizza dough that is made fresh each morning in each store. Papa Murphy's pizzas are baked at home in customers' ovens for a piping hot, delicious meal whenever they want it. In addition to handmade pizzas, the company offers a growing menu of Take 'N' Bake items, including cheesy bread, lasagna, chocolate chip cookie dough and freshly-made salads. Papa Murphy's has been voted "Best Pizza Chain in America" for five consecutive years by consumers nationwide in the Restaurants and Institutions "Consumers' Choice in Chains" survey. For more information, visit Platform and the AppExchange reinvents the traditional development, deployment and distribution of any business application with platform-as-a-service. Developers, customers and partners can use to easily create a new generation of on-demand applications and deploy them worldwide as a service. allows applications to be easily shared, exchanged and installed with a few simple clicks via's AppExchange marketplace, enabling all the innovation that unleashes to be easily distributed to the entire on-demand community.

The AppExchange economy continues to expand, with thousands of customers installing thousands of applications via the AppExchange.  Customers of all sizes can quickly and easily extend Salesforce with additional on-demand business applications available on the AppExchange, found at

About Salesforce

Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit:

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