Named to KMWorld's "100 Companies that Matter in Knowledge Management" in 2009

Annual list honors and the Service Cloud for "embracing a spirit of innovation and adaptability"

SAN FRANCISCO - April 23, 2009 - [NYSE: CRM], the enterprise cloud computing company, today announced that it has been named to the list of "100 Companies that Matter in Knowledge Management" by KMWorld. The list, in its ninth year, is compiled by knowledge management practitioners, theorists, analysts, vendors and their customers and colleagues to honor companies that help customers to better "facilitate decision-making at every possible level."

"We are honored to be recognized by KMWorld as one of the companies that matter most in knowledge management," said Alex Dayon, senior vice president customer service & support product line of "Knowledge management is at the heart of's vision for the Service Cloud, enabling companies to join the conversation with their customers in the cloud."

Announced in January of this year, the Service Cloud transforms customer service through the power of cloud computing, and brings together industry leading cloud computing platforms like Google, Twitter, and Facebook to capture every conversation and leverage every community expert in the cloud. By capturing these conversations, the Service Cloud helps companies deliver the expertise of the community to customers, agents and partners regardless of location or device - ensuring that the quality of customer service is consistent across every channel.

"'s portfolio of cloud computing applications, including the Service Cloud, has revolutionized the way that customers manage and share business information over the Internet," said KMWorld editor in chief Hugh McKellar. "Each company on the '100 Companies that Matter' list embodies, as part of its culture, agile and limber execution of its mission, embracing a spirit of both adaptability and innovation."

This latest distinction follows being ranked #3 on Forbes' "25 Fastest Growing Tech Companies" list; being named to Fortune's 2009 "100 Best Companies to Work for" list; being rated among the top three IT vendors for Customer Satisfaction in 2008 by VendorRate, and being named as one of the most influential companies for smart enterprises as part of the 10th Annual Intelligent Enterprise 2009 Editors' Choice Awards.

About KMWorld:
The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.

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