's Service Cloud Receives 2009 Innovation Award from Network Products Guide

Service Cloud is named a winner in Software as a Service and Cloud Computing category

SAN FRANCISCO, July 24, 2009- [NYSE: CRM], the enterprise cloud computing company, today announced that Network Products Guide has named the Service Cloud a winner of the 2009 Product Innovation Award in the Software as a Service and Cloud Computing category. The award recognizes and honors vendors from all over the world with innovation and ground-breaking products that are “bringing essential and incremental changes and are setting the bar higher for others in all areas of information technology.”

The Service Cloud is the next-generation solution for customer service. Built on the platform, the Service Cloud transforms customer service through the power of cloud computing. The Service Cloud joins industry leading cloud computing platforms like Google, Facebook and Twitter with traditional service channels like phone, email, and chat to capture every conversation and leverage every community expert in the cloud. By capturing these conversations, the Service Cloud empowers companies to deliver the expertise of the community to customers, agents and partners regardless of location or device - ensuring that the quality of customer service is consistent across every channel.

“The Service Cloud is completely revolutionizing the way companies think about customer service. By integrating social networks like Twitter and Facebook with traditional customer service channels, companies can deliver a new level of customer success,” said Marc Benioff, chairman and CEO of “We’re pleased to be recognized by Network Products Guide for our most recent innovation in cloud computing.”

“Innovation is clearly an important factor for greater success and has the most impact on staying competitive," commented Rake Narang, editor-in-chief of Network Products Guide. “Innovative products such as the Service Cloud from are bringing improvements in both the way companies do business and how they compete in the ever-changing marketplace.”

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About Network Products Guide Awards
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