For the Eighth Year in a Row, Salesforce has been positioned by Gartner in the Leaders Quadrant for its Service Cloud Lightning solution
Evaluations based on completeness of vision and ability to execute
SAN FRANCISCO—May 9, 2016—Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced that Gartner, Inc. has positioned Salesforce as a Leader in its Magic Quadrant for CRM Customer Engagement Center 2016 for the eighth year in a row. Placement was given to Salesforce for its Service Cloud Lightning solution, which provides faster, smarter, personalized, connected service.
“Service Cloud Lightning has been revolutionary in enabling our customers to deliver an unmatched service experience to their customers,” said Mike Milburn, GM & SVP of Service Cloud, Salesforce. “We believe Salesforce’s continued leadership position in the Customer Engagement Center Magic Quadrant further validates our vision for the future of service—where companies can support customers on every channel and device, delivering a personalized and seamless experience.”
Service Cloud Lightning provides a smarter and faster unified service platform and ecosystem, ensuring that every interaction with a customer is an opportunity to create a memorable experience. Over the last year, Salesforce extended its product leadership with revolutionary innovation to Service Cloud Lightning, including the introduction of the new Service Cloud Lightning Console, Intelligent Omni-Channel Routing and Presence, the Service Wave Analytics App and Field Service Lightning.
According to Gartner, “this Magic Quadrant examines the global market for customer service and support applications designed to engage customers through whichever channel they are using when they require assistance. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs) ranging from the very small (fewer than 20 agents), to the averagely sized (50 agents) and the very large (over 20,000 agents).”
The Gartner Magic Quadrant for CRM Customer Engagement Center 2016 is available here: http://sfdc.co/servicereport
Learn more about Salesforce Service Cloud Lightning here: http://www.salesforce.com/service-cloud/overview/
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