Salesforce Extends Health Cloud Beyond the Doctor’s Office and Allows Care Teams to Collaborate Across Multiple Patient Plans

Health Cloud Empower enables healthcare professionals to view care teams, select patient plans and assign tasks from any device

Concurrent Care Plans supports healthcare professionals in creating different care journeys for patients with multiple medical issues

CHICAGO—June 15, 2017—Salesforce [NYSE: CRM], the global leader in CRM, today announced two major features to Salesforce Health Cloud—Health Cloud Empower and Concurrent Care Plans—that enable healthcare professionals to better care for patients, whether at their homes or in clinical settings, and across multiple care plans.

Patients today expect to interact with their health providers in the same way they use other consumer services, such as making mobile payments or chatting with service representatives online. In fact, 59% of Americans would choose a primary care doctor who offers a mobile app over one who does not, and 62% say they would be open to virtual care or in-home treatments. At the same time, many patients have comorbid conditions, which require unique care plans for each medical issue—meaning providers are under pressure not only to communicate to patients in modern ways, but also to create highly personalized care plans across multiple care teams.

Introducing Health Cloud Empower and Concurrent Care Plans
Salesforce Health Cloud is a cloud-based patient relationship management solution that allows health providers, payers and life science companies to put patients at the center of their care. Today, Salesforce is announcing two new features in Health Cloud that allow health professionals to better manage care anywhere and to collaborate across a range of different care plans for individual patients:
Health Cloud Empower extends Health Cloud beyond the doctor’s office, enabling care providers—whether care coordinators, home nurses, hospice care or family members—to engage with broader care teams from any device. Health Cloud Empower includes Care Team Lists, which allow caregivers to easily view and communicate with the entire care team; Care Plan Selector, which helps caregivers assign care plans to patients; and Care Plan Tasks, which enables care providers to assign tasks to patients while on-the-go.
Concurrent Care Plans in Health Cloud allow multiple teams, even with disparate workflows and expertise, to collaborate more efficiently, better understand patients and build stronger relationships across care teams. For comorbid patients, care providers can now assign patient multiple care plans to different care teams, which provides more personalized care journeys. And by assigning permissions, providers can control who has access to patient data, keeping personal medical information secure.

In addition to these new features, Health Cloud partners are also extending the power of Health Cloud in new ways. myStrength’s Digital Behavioral Health Resources app is now generally available, providing evidence-based tools and activities for behavioral healthcare. And RELATIENT’s RideToHealth app is also generally available, leveraging a unique partnership with Uber to book and manage Uber rides to and from healthcare facilities. Both of these apps can be installed directly within Health Cloud and are available on the Salesforce AppExchange, the world’s largest and longest-running enterprise apps marketplace.

Comments on the News
“Patients face overwhelming challenges throughout their care journeys, and this extends well beyond the four walls of the hospital or clinical setting,” said Kash Patel, Vice President, IT Department, Mount Sinai Health System. “These new innovations in Health Cloud unite professionals at the point of care, allowing the entire care team to to engage with patients in smarter ways.”

“With most care today happening outside of the hospital or doctor’s office, engaging patients from any device is paramount,” said Dr. Joshua Newman, chief medical officer, Salesforce. “Health Cloud Empower and Concurrent Health Plans enables patients and providers to manage their care journeys from anywhere. And they also provide a platform for partners to build upon—bringing even more exciting possibilities to customers.”

“Integrating with Health Cloud Empower gives us even more opportunity to improve the patient journey, increase engagement with care and extend our solution in powerful ways,” said Scott Cousino, CEO and cofounder, myStrength. “Innovations like this allow providers to greatly extend mental health support to consumers and more effectively manage co-occurring behavioral and physical conditions.”

"Collaboration is increasingly important in healthcare, both inside and outside clinical settings due to changing patient expectations and the rise of value-based care,” said Lynne Dunbrack, Research Vice President for IDC Health Insights. “Solutions focused on extending and enhancing collaboration for the entire care team are just what healthcare needs."

Pricing and Availability
Salesforce Health Cloud is generally available starting at $300 per user, per month.
Concurrent Care Plans and Health Cloud Empower are included with a Health Cloud license. To use Empower components in a community, organizations must purchase a Community Cloud license (pricing based on volume of usage).

Additional Resources
Salesforce Health Cloud website:
Salesforce Health Cloud datasheet:
Like Salesforce on Facebook:
Follow Salesforce on Twitter:

# # #

About Salesforce

Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain—to create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1-800-NO-SOFTWARE.