Built on Salesforce, and together with Deloitte, the new Colorado Benefits Management System will help the state provide service to those in need faster than under its prior legacy IT system
Salesforce Analytics will provide insights on key performance indicators, enabling the state to increase operational efficiencies
SAN FRANCISCO—January 10, 2018—Salesforce (NYSE: CRM), the global leader in CRM, today announced the State of Colorado has selected Salesforce to modernize the Colorado Benefits Management System (CBMS) and provide faster service to citizens in need of food, cash and medical assistance.
CBMS is used by more than 5,000 county and medical assistance site employees across the State of Colorado to determine an individual’s eligibility for assistance. The prior legacy IT system hindered the state’s ability to respond to citizens in a timely manner, while also costing taxpayer dollars. To remedy this, the state is deploying Salesforce Service Cloud and the Salesforce Platform—the deployment will be led by Deloitte. By moving CBMS to a cloud-based, modular application that is modern and agile, county employees will be able to more quickly respond to customer service inquiries and process applications for food, cash and medical assistance, resulting in a better experience for citizens.
Colorado is also deploying Salesforce Analytics to automate reporting and gain a deeper understanding of CBMS data and performance at both the state and individual county levels. Salesforce Analytics dashboards will provide insight on CBMS KPIs such as staff workloads, how long it takes to process new applications and where applications are getting backlogged. This will empower the state and counties to make better decisions, more effectively manage their employees and find ways to continually improve operational efficiency.
“Our mission is to leverage next-generation technology that makes it easier for our citizens to engage with their government,” said Suma Nallapati, secretary of technology and chief information officer, State of Colorado. “By modernizing CBMS, we’ll be able to provide more transparency around performance, implement new ideas faster and provide a better service experience for our citizens.”
“The complexity and cost of legacy IT systems limits a government’s ability to invest in innovation that is critical to future success,” said Casey Coleman, SVP, government solutions, Salesforce. “Salesforce’s modern, flexible and secure-enabled cloud platform will allow the State of Colorado to stay on the front line of innovation and deliver faster and more personalized services to its citizens.”
“The State of Colorado demonstrated its commitment to innovation and we are pleased to work alongside them to create a unique experience for their citizens,” said Sanjay Shah, principal, public sector, Deloitte Consulting LLP. “Our State and Local government experience, coupled with our Salesforce technical knowledge, allows Deloitte to provide our clients leading digital government transformation services.”
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including more than 85 percent of the Fortune 500 and more than 6,000 private and middle market companies. Our people work across more than 20 industry sectors to make an impact that matters — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthy society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them.