SAN FRANCISCO, July 15, 2019—Salesforce [NYSE: CRM], the global leader in CRM, today announced that Salesforce was named a leader by Forrester Research in its report, The Forrester Wave™: Digital Experience Platforms, Q3 2019. Salesforce received the highest scores possible in the criteria of vision, market approach, partner ecosystem, delivery model, supporting products & services and the category of market presence. Salesforce also received the highest score among all vendors in the category of strategy.
“Customers are increasingly demanding highly personalized and connected experiences across every touchpoint,” said Adi Kuruganti, SVP and GM, Salesforce Community Cloud. “With Salesforce Community Cloud, companies are empowered to create deeply personalized digital experiences that are connected to CRM, across commerce, marketing, service and more.”
Salesforce Community Cloud is a digital experience platform that enables companies of all sizes and industries to quickly create websites, portals, forums and mobile apps that seamlessly connect to customer data. Powered by Salesforce Customer 360—including the Salesforce Platform, MuleSoft, Marketing Cloud, Pardot and Einstein—Community Cloud extends crucial CRM data and easily connects to third-party systems, so companies have the tools and information they need to deliver personalized and intelligent experiences. With Community Cloud, companies have experienced a 23% increase in customer satisfaction and a 25% increase in faster case resolution time.1
- The Forrester Wave™: Digital Experience Platforms, Q3 2019 is available here
- Learn more about Salesforce Community Cloud here
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1 Salesforce Customer Success Survey conducted from 2016-2018.