When it comes to customer, sales and business trends, change is the only constant. Historically, customers have expected basics like quality service and fair pricing, but today’s customers expect much more, including personalized interactions and connected experiences across channels. Meanwhile, sales and marketing professionals everywhere are busy adjusting to trends like this: This holiday season, shoppers are predicted to, for the first time ever, make more purchases from mobile phones than from any other devices.
Salesforce Research is constantly surveying and studying to keep our fingers on the pulses of consumers, sellers marketers, corporate leaders, retailers and more. In reports such as “State of the Connected Customer,” we discuss new trends and convey them through useful infographics.
In conjunction with Salesforce’s Dreamforce conference, beginning September 25 in San Francisco, we have collected some of our latest research findings into infographics that you are completely free to share, republish and peruse. You’ll be surprised by some of the findings that they convey.
These infographic collections and stat sheets are available for you to download now (scroll down the page to the Dreamforce 2018 collection):
Customer Expectations Stats
Marketing Advertising Stats
Corporate Values Stats
Please take a look, and ,for journalists and analysts covering Dreamforce, feel free to share and leverage these graphics and research findings. Below, find a sampling of some of the graphics and stats found in these downloads: