Why Salesforce over Shopify? Happy customers. Revenue gains. International growth. AI. Automation. Cost savings. Connection across your business. Leading brands choose us because Salesforce is where you grow commerce with complete confidence.
Source: FY24 Salesforce Success Metrics. Data is aggregated from 416 customers across 9 countries.
Our customers, first and foremost. But also the game-changing AI and connected data across our Einstein 1 Platform to unify commerce, sales, service, and marketing, in one place. This connectivity drives revenue and loyalty across all channels and throughout the complete customer journey.
Experience faster performance at scale, with fewer add-ons and integrations. Drive growth with AI-powered merchandising, a vast promotion set, A/B testing, advanced search, and more — without any hidden costs.
Grow internationally by centrally managing multiple brands and sites from one admin console. Localize language, currency, catalog, and seamlessly share rules, promos, and business logic across sites.
As a trusted enterprise platform with 100% Cyber Week uptime, high-level security and performance are built in. Automatic updates, GDPR tools, PCI and HIPAA compliance, and an embedded CDN are taken care of.
100+ features are added every year across B2C, B2B, and Order Management. Last year, we added GenAI capabilities, a new composable storefront, enhanced APIs, and new integrations with TikTok, WhatsApp, and Meta.
Devs get free access to our Developer Center and Trailhead. Demos, product guides, and community expertise. Maintain complete flexibility, test in staging environments, and deploy across all regions and channels.
Shared success is at the center of what we do. Get targeted guidance to maximize your busy seasons, optimize for conversion, and more via expert coaching sessions, 24/7 year-round phone support, and dev support.
Pull up a chair. This is our favorite topic. Commerce Cloud has everything from B2B Commerce to Order Management to Composable Architecture to the most powerful Commerce AI. Here’s a glimpse at what you get.
AI is embedded everywhere. No manual tools or disconnected apps needed. Sell more and generate insights without any additional resources. Commerce Cloud Einstein customers reported a 7%–16% revenue increase per visitor.
Grow loyalty with Order Management natively connected to commerce and customer service. Harmonize and orchestrate order routing, empower agents, and deliver post-purchase perfection across global omni-channel journeys.
Use the payment provider that works best for your business — no additional fees. Salesforce Payments works out of the box, or bring your own, to improve conversion and extend a trusted checkout experience anywhere.
Get API-powered services and an ecosystem of prebuilt integrations and implementation accelerators. Customers reported 40% faster page loads and 41% higher conversions with our Composable Storefront.
Natively integrated into Salesforce CRM, B2B Commerce supports high-scale businesses. Create personalized experiences for each account, offer specific products, pricing, and promos, plus manage permissions and invoices.
Connect all of your data on Customer 360, the world’s #1 CRM, powered by the Einstein 1 Platform. The experience doesn't begin and end at commerce. We're here to help you create a complete, connected customer journey.
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Commerce Cloud uses a gross merchandise value (GMV) pricing model across our portfolio. Explore commerce pricing and find the right solutions for your business here.
Enterprise businesses can deliver complete commerce at scale with Commerce Cloud. With historical high availability and uptime, B2C customers can launch flash sales and Black Friday promotions without impacting performance. Get access to a wide range of enterprise features like Einstein AI, international expansion, multi-channel selling, analytics, SEO, and more. Advanced development teams can build with the tools and technology of their choice with the ultimate storefront flexibility.
Small businesses don’t need large teams of merchandisers or developers with Commerce Cloud. Launch quickly with storefront templates and automated setup flows to speed time to value. Boost conversion with proven AI-powered merchandising tools, and make profitable, data-driven decisions connected to Marketing Cloud, Service Cloud, Sales Cloud, and Data Cloud.
Yes. Commerce Cloud offers connected commerce solutions for B2C and B2B customers across all industries. B2B customers can take advantage of commerce connected to the #1 CRM, and B2C customers have the ability to build unique branded experiences, connected to the omni-channel shopping journey.
Commerce Cloud follows a unique business model based on shared success. This includes our growth-driving innovation, a commitment to trusted uptime, and success services every step of the way. It's a proven process, as customers moving to Commerce Cloud from Shopify have seen a 27% increase in ROI, 30% faster decision-making, and a 30% increase in productivity using Einstein AI per FY24 Salesforce Customer Success Metrics.
