FAQ

 
 

All your Connections questions.
Promptly answered.

 

Event Information

 
 

Connections brings together marketing, commerce, and customer-obsessed innovators for two days full of innovation and inspiration. 

You’ll unlock new insights and solutions, network with peers to solve business challenges, and bond with your business community.

Can’t make it to Chicago? Save the date and join us online exclusively on Salesforce+.

Connections takes place in Chicago at the McCormick Place West Building on May 22–23, 2024. Plus, we’ll also have an exclusive broadcast experience on Salesforce+.

Simply put: everyone.

Connections invites anyone looking to unite their business around their customer and deliver experiences that wow. Whether you’re just getting started with the Salesforce Platform or you’re an expert, you’ll discover brand-new ways to grow your career and your business.

Set a reminder to watch the Connections broadcast on Salesforce+ from May 22–23, 2024. Highlights from Connections will be available on demand. For the full experience, join us onsite.

Salesforce+ is a streaming service that gives you a front-row seat to select Connections episodes and unlimited access to Salesforce’s original series. Catch luminary speakers, customer success stories, and groundbreaking innovation from anywhere. Membership is free, easy, and available to everyone. Sign up for free.

Registration

 

To register for the in-person experience at Connections, click the Register button on the top right of this page. You will need to create an account to register. This account will give you access to your registration details, recommended sessions, agenda builder, and so much more. 

If you created an account for a previous Salesforce event, use that same email and password in the login box. If needed, click Forgot Password to trigger a reset.  

From there, you’ll provide a few additional details, select your hotel and conference pass, and then you’re on your way to experience Connections in Chicago.

Register now for the standard price of $999 and save $300 while supplies last.

The conference pass is valid May 22–23, 2024. It includes access to the main show, luminary sessions, breakouts, theater sessions, and hands-on demos. It also includes the Connections Celebration and lunch.

Please contact the Connections Help Desk from 8:00 a.m.–8:00 p.m. CT:

U.S./Canada: +1-866-855-3818

International: +1-650-416-8832

Email: connectionssupport@salesforce.com

Please contact the Connections Help Desk from 8:00 a.m.–8:00 p.m. CT:

U.S./Canada: +1-866-855-3818

International: +1-650-416-8832

Email: connectionssupport@salesforce.com

All cancellation requests must be submitted in writing to the Connections Help Desk. For a full refund of the event registration fees, cancellation notices must be received by 11:59:59 p.m. CT on Friday, April 19, 2024. Cancellation notices received between 12:00 a.m. CT on Saturday, April 20, 2024, and 11:59:59 p.m. CT on Friday, May 3, 2024, will be processed at 50% of the event registration fees. No refunds will be processed for cancellation notices received after 12:00 a.m. CT on Saturday, May 4, 2024. Substitution requests will be processed free of charge if submitted by 11:59:59 p.m. CT on Friday, May 3, 2024. Substitution requests after this date are subject to a USD $100 transaction fee. These cancellation terms also apply to the registration fees for all classes and events offered as part of Connections 2023. 

Full cancellation/substitution terms may be found in the Events Terms of Service.

Substitution requests will be processed free of charge if submitted by 11:59:59 p.m. CT on Friday, May 3, 2024. Substitution requests after this date are subject to a USD $100 transaction fee. These terms also apply to the registration fees for all classes and events offered as part of Connections 2024.

Full cancellation/substitution terms may be found in the Events Terms of Service.

Sessions

 

Main Keynote: The latest product innovations and the biggest announcements from Salesforce with live demos, luminaries, and stories of customer success.

Keynotes: The latest product innovations and the biggest announcements from Salesforce with live demos, luminaries, and stories of customer success for a specific buyer, industry, or topic.

Breakouts: Typically, a 30–40-minute presentation on a specific product, feature, topic, or solution. The longer length allows for a 5–10-minute Q&A portion with the presenters. Deep Dive breakouts are 40–75 minutes to allow for a more focused, in-depth presentation, typically technical in nature.

Theaters: A quick 20-minute introductory and informative session on a specific topic. This can be tips and tricks or a how-to presentation.

Interactive Session Types
Roundtables: Gatherings of like-minded attendees to discuss a particular topic. Opportunity to network and discuss common challenges facing the Salesforce community.

Hands-on Workshops: Instructor-led trainings to learn a product or skill. Expert-led trainings to learn a product or skill. There may be a device provided, or you may be required to bring your own device (clarified in abstract).

You can see all the sessions taking place in person at Connections on our Sessions page. From there you can filter by role, industry, product, and more.

Session owners are encouraged to share their presentations after the conference. Registered attendees can visit the Sessions page the week after the conference to find shared presentations. Limited episodes will be available on demand on Salesforce+.

Agenda Builder allows registered attendees to view sessions by date and time to help plan out your time at Connections. Attendees can add a session to your agenda and favorite sessions that you are interested in. Please note: Most sessions will be first come, first seated. Agenda builder will launch in May.

Accommodations

 

Yes, Salesforce has reserved hotel blocks around Chicago. You will have the opportunity to book your room during registration within the hotel section. Inventory is limited, available on a first-come, first-booked basis, and our discounted rates are only available until Friday, April 26, 2024, so book now.

You can make online hotel bookings for Connections during the registration process. If you wish to add a hotel at a later date or update your existing reservation information, log in with the email and password used during registration.

If you would like assistance in making changes, contact the Connections Help Desk from 8:00 a.m.–8:00 p.m. CT:

U.S./Canada: +1-866-855-3818
International: +1-650-416-8832
Email: connectionssupport@salesforce.com

Note: Hotel accommodations are available on a first-come, first-booked basis until Friday, April 26, 2024.

If you reserve a room via the Connections registration process, cancellations must be made according to the hotel’s cancellation policy (between two weeks and five days before arrival, depending on the hotel). Failure to do so will incur a penalty equal to the cost of one night’s room and tax. Please check the Connections Official Hotel List for your hotel’s specific cancellation policy.

Note: All hotels will charge a deposit to the credit card on file before arrival, which will be refunded if you cancel within the specified time.

Yes, you may. Before Friday, April 26, 2024, contact the Connections Help Desk to make the transfer.

Beginning Thursday, May 2, 2024, please contact your hotel directly to update the name and credit card on file for the reservation.

The Connections Help Desk operates Monday through Friday, 8:00 a.m.–8:00 p.m. CT:

U.S./Canada: +1-866-855-3818
International: +1-650-416-8832
Email: connectionssupport@salesforce.com

No. All attendees must register and book their own hotel reservations.

If you don’t check in to your hotel on your scheduled arrival date, the hotel will cancel your entire reservation. The hotel can choose not to reinstate your reservation, even if you arrive the next day. You will also be charged a penalty of the cost of one night’s room and tax, regardless of whether or not the hotel chooses to reinstate your reservation.

No. All hotel reservations must be guaranteed with a valid credit card at the time of booking.

Yes. All hotels require a one-night deposit as a guarantee. The credit card used to make your hotel reservation will be charged the equivalent of one night’s room plus tax after the hotel cutoff date. Please check the Connections Official Hotel List for details.

Yes, as long as you are the cardholder for the credit card you present at check-in.

If the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in. A credit card authorization form can also be set up with the hotel before your arrival. Please contact the hotel directly to obtain a credit card authorization form using the contact information found here.

No. To obtain the discounted Connections rates, new reservations and changes must be made through the Connections Help Desk or My Info page.

If you would like to arrive before the event but are not seeing those dates as an option, use the check-in date of Wednesday, May 22. Set your checkout date to Thursday, May 23. Once you have completed a reservation with those dates in the system, please contact the Connections Help Desk to request adjusted dates.

Hotel room inventory at Connections hotels in Chicago is limited and will sell out quickly. For best results, use the check-in date of Wednesday, May 22, and your checkout date of Thursday, May 23, when searching for hotels.

Travel

 

For information on things to do during your stay in Chicago, check out the Chicago Travel website.

Temperatures average between 66 degrees F and 74 degrees F (19–23 degrees C) in May in Chicago. Please pack layers and check weather.com before you travel.

There are two major airports that serve Chicago: O’Hare International Airport (ORD) or Chicago Midway International Airport (MDW). O’Hare is a 35-to-60-minute drive from downtown Chicago and is accessible via the CTA Blue Line train. Midway is a 25-to-40-minute drive from downtown Chicago and is accessible via the CTA Orange Line train.

You can request an invitation letter to accompany your visa application to attend Connections during the registration process. Your registration must be paid in full before your letter of invitation can be issued.

Please note that requesting a visa invitation letter does not guarantee that your local authorities will grant a visa to attend the event. Additionally, you are responsible for submitting your visa application to your local embassy/consulate; conference management will not submit it on your behalf. All requests are subject to review and approval. Please allow up to 10 business days for requests to be reviewed.

Connections is open to international travelers who abide by regional travel restrictions and guidelines.

Accessibility

 

We will offer English captions on the keynote stage and accessible physical accommodations including entries, seating, stages, low-friction turf, and low-height surfaces. Sign language interpreters and captioners can be provided upon request and must be requested through your registration by May 7, 2024.

At this year's CNX, we’re introducing a quiet space for individuals to ease sensory overload and unwind. The room will be designated as a tech-free zone and will have dedicated ambassadors to ensure a serene environment by minimizing noise disruptions. Refer to the Salesforce Event App for the confirmed details regarding the quiet room, conveniently available under the Accessibility tab.

The Salesforce Events mobile app is available on the App Store and Google Play (login required).

If you are registering for the first time, when you register, please indicate “yes” that you need accessibility accommodations and specify your request.

If you have already registered, please log in to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements. Sign language interpreters and captioners must be requested by May 7, 2024.

During the event, if you need accommodations related to a disability or medical condition, please visit the Disability Help Desk, or contact the GO Center anytime 24/7. Call or text 978-5DF-HELP (978-533-4357). Event staff will also be able to answer accessibility questions and can direct you to the Accessibility Help Desk.

Yes. The Disability Help Desk will be located at McCormick Place West on Level 3 near Registration.

During the event, if you need accommodations related to a disability or medical condition, please visit the Disability Help Desk, or contact the GO Center anytime 24/7. Call or text 978-5DF-HELP (978-533-4357).

Yes. Connections is located at McCormick Place West, and there is a designated drop-off and pickup area at Gate 40 that has ramped curbs and automatic entry doors. McCormick Place has accessible sidewalk ramps and elevators. All meeting rooms, theaters, and bathrooms are accessible by wheelchair.

There will be power outlets throughout the campus. Feel free to charge wherever and when needed.

Yes. Priority seating will be available in our keynote and breakout rooms. You can request this service when registering for the event by indicating you have accessibility requirements.

If you require reserved seating in the larger keynotes, please plan to arrive at least 30 minutes before the keynote begins. Please find a staffer with a handheld “Accessible Seating” sign who will direct you to your seat.

ASL interpreters can be requested in advance on the conference registration form. Select “yes” under accessibility accommodations and specify your request. Requests must be submitted by May 7, 2024. We will do our best to accommodate requests on short notice.

If you have already registered, please log in to your account and select “Update attendee profile” to edit your preferences. Indicate ‘yes’ that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements.

Assisted listening services can be requested in advance. We recommend you submit a request for this before the event.

If you have already registered, please log in to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements.

You can also request this at the Disability Help Desk. We will do our best to accommodate requests on short notice.

Sighted escorts can be requested in advance. We recommend you submit a request for this accommodation before the event.

If you have already registered, please login to your account and select “Update attendee profile” to edit your preferences. Indicate “yes” that you need accessibility accommodations and specify your request. A member of our team will contact you to discuss your specific requirements.

You can also request this at the Disability Help Desk. We will do our best to accommodate requests on short notice.

Yes. We welcome you and your service animal throughout the campus. Owners must take full responsibility for their animals. Animals can relieve themselves outside anywhere around the venue. The owner is responsible for cleaning up after the animal and disposing of waste properly.

We will have accessible-height counters at Registration. There will be signs directing you through the line to the necessary desk. Please connect with a staffer if you have any questions.

Additional information

Bootcamp

 

Trailblazer Bootcamp is the place to build Salesforce expertise and accelerate your path to certification. Experience three full days of expert-led learning, network with other Trailblazers, and uplevel your career. Included in the Bootcamp pass is one certification exam voucher code for use after the event.

Trailblazer Bootcamp takes place before Connections from May 19–21, 2024, at Salesforce Tower in downtown Chicago.

Each track aligns to a specific role. Take a look at the detailed descriptions of our Bootcamp tracks to see which suits you best. If you still have questions, you can post them in the Trailblazer Bootcamp at Connections Community Group.

You cannot purchase a Bootcamp-only pass. Answer: Register now for $1699 and save $200 off the Bootcamp pass. Pricing expires February 29, 2024, at 11:59 p.m. PT.

Yes. To ensure the best learning experience possible, we’ve identified some prework for you to complete before you arrive at Trailblazer Bootcamp. Navigate to your track here and click on the prework link for your track.

There will be no onsite exam opportunities at Trailblazer Bootcamp. Attendees will receive an exam registration code via email during Bootcamp. This code will be valid until August 30, 2024. For information on registration and computer setup, please visit the Guide to Trailblazer Bootcamp.

No, computers are not provided at Trailblazer Bootcamp. Attendees will need to bring their own computer with the ability to access an internet browser.