Here is everything you needed to know for Connections 2018. You can use this as a reference until we update it for 2019.
If you have not yet registered for Salesforce Connections, begin your registration and follow the instructions. Once you reach the conference page, insert the code into the promo code field. Click “Apply” to recalculate your registration fee.
If you’ve already registered, please forward your promo code to our registration team at firstname.lastname@example.org. Please allow up to 48 hours for your request to be processed. Any refunds issued will usually post to your account within seven to 10 business days after the request has been processed.
All cancellation requests must be submitted in writing to email@example.com. Applicable refunds will be processed based on the time and date the request was submitted:
- Full refund: Cancellation notices must be received by 11:59 p.m. CT on Friday, April 6, 2018.
- 50% refund: Cancellation notices must be received between 12:00 a.m. CT on Saturday, April 7, 2018, and 11:59 p.m. CT on Friday, April 27, 2018.
- No refunds will be processed for cancellation notices received after 12:00 a.m. CT on Saturday, April 28, 2018.
Full cancellation and refund terms may be found in the Events Terms of Service.
If you are unable to attend Salesforce Connections, you may transfer your registration to another person within your organization (subject to verification) by submitting the new attendee’s name and contact information to firstname.lastname@example.org. Substitution requests will be processed free of charge if requested by Friday, June 8, 2018, at 11:59 p.m. CT. Substitution requests after this date are subject to a $100 transaction fee. Hotel reservations are not transferable.
Guests will not be permitted to attend any Salesforce Connections activities.
Please contact Salesforce Connections support (Monday through Friday, 8:00 a.m. to 5:00 p.m. CT) at:
Salesforce books hotels throughout Chicago at a discounted rate for Salesforce Connections attendees. Accommodations within the Salesforce Connections room block can be booked during the registration process and are available on a first-come, first-served basis.
Note: This is the only official method for Salesforce Connections hotel reservations. Salesforce does not take responsibility for reservations booked through other reservation channels.
If you book a hotel room during the registration process, there are discounted rates and special offers for Salesforce Connections attendees at area hotels. There are several advantages to booking your accommodations through Salesforce Connections registration:
- Special discounted rates
- Complimentary in-room internet access at all Salesforce Connections hotels
- All rooms guaranteed to be nonsmoking
- Transportation provided by Salesforce to and from McCormick Place, conference venues, and most hotels for the Salesforce Connections event dates. NOTE: Kimpton Allegro is not included on the hotel shuttle route.
- Flexible cancellation policy with no penalty if your hotel reservation is canceled within the outlined dates — please check the Salesforce Connections Official Hotel List for details
- Customer support from Salesforce Connections support
Online hotel bookings for Salesforce Connections can be made during your initial registration. If you wish to add a hotel at a later date, or update your existing reservation information, you can log in to your Salesforce Connections account to make the changes. If you would like assistance in making changes, please contact Salesforce Connections support. (Monday through Friday, 8:00 a.m. to 5:00 p.m. CT) at:
Salesforce Connections reservations will provide rooms at a discounted rate based on hotel availability until 14-21 days before the event (depending on hotel). After this, available rooms will be at the hotel’s published rates.
Please go back and confirm that you entered in the correct hotel code and select the approved dates, usually checking in on Sunday, June 10, or Monday, June 11, and checking out on Thursday, June 14. If your hotel code is still not working, please email email@example.com for additional assistance.
Please note that Circles of Success, Workshops, and Partner Connect sessions are reservable, up to 10 minutes before the start of the session. All other sessions including the Keynotes, Super Sessions, and Theaters can be bookmarked only and seating is on a first come, first served basis.
Accessible transportation will be available if you require additional mobility assistance. Please contact 310-210-2139 to reserve an accessible shuttle. Guests should call the accessible shuttle phone number at least one hour prior to requested service going to/from McCormick, however, we will do our best to transport you as soon as possible. Advanced reservations are recommended.
We will have reserved seats in each session for easy access. Please look for “reserved” signs on seats in the back row on the right side of each room. If you should require any assistance, please let us know and our team can support you onsite.
In an effort to provide a welcoming environment for all Salesforce Connections attendees, we plan to provide a dedicated parent’s room located on Level 1 of McCormick Place West.
Badge pickup will be available on Level 1 of McCormick Place West during the following hours:
Monday, June 11 9:00 a.m.–7:00 p.m.
Tuesday, June 12 8:00 a.m.–7:00 p.m.
Wednesday, June 13 7:30 a.m.–5:00 p.m.
Thursday, June 14 8:00 a.m.–3:00 p.m.
Most attendee hotels will have shuttle service to and from McCormick Place. Check the Connections shuttle sign in your hotel lobby for specific route information and frequency, as that varies each day.
Note: Kimpton Allegro, The Drake, The Ritz-Carlton, and The Peninsula Chicago are not included on the hotel shuttle route. Pickup for Virgin Hotels Chicago guests will be at Hyatt Regency Chicago.
Information on public transportation to/from McCormick Place can be found here.
Coat and bag check will be available at the event on Level 1 of McCormick Place West during the following hours:
Tuesday, June 12 8:00 a.m.–8:00 p.m.
Wednesday, June 13: 7:30 a.m.–6:00 p.m.
Thursday, June 14 8:00 a.m.–3:30 p.m.
Salesforce is proud to have achieved net-zero greenhouse gas emissions and to have delivered a carbon-neutral cloud. At Connections, we’re sourcing responsibly, conserving resources, and reducing waste.
To reduce single-use plastic water bottles at the event, we will provide full conference attendees a reusable Connections water bottle. We’ll have water refill stations located throughout campus.
We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.
Our code of conduct outlines our expectations for participant behavior, as well as the consequences for unacceptable behavior.
We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realize a safe and positive conference experience for everyone.
If you see something suspicious at the event, text us at 978-533-4357.