All the things you need to know
about all things Connections.

All the things you need to know about all things Connections.

 
 

EVENT INFORMATION

Salesforce Connections will take place in Chicago on May 4–6, 2020. All events will be held at the McCormick Place West.

 

REGISTRATION

You can register right here: REGISTER NOW

The registration fee depends on how early you register — the earlier, the better. The current Full Conference pass is $1,399.

Click the login button at the top right of the screen to log in and edit your registration.

If you have not yet registered for Salesforce Connections, begin your registration and follow the instructions. Once you reach the conference page, insert the code into the promo code field. Click “Apply” to recalculate your registration.

If you have already registered, please contact the Salesforce Events Help Desk and forward your promo code to our registration team. Please allow up to 48 hours for your request to be processed. Any refunds issued will usually be posted to your account within seven to 10 business days after the request has been processed.

 

Connections accepts several methods of payment: Visa, Mastercard, Discover, and American Express. Payment must accompany your registration. Registrations without payment will not be processed.

All cancellation requests must be submitted in writing. Applicable refunds will be processed based on the time and date the request was submitted:

  • Full refund: Cancellation notices must be received by 11:59 p.m. CT on Friday, March 20, 2020.
  • 50% refund: Cancellation notices must be received between 12:00 a.m. CT on Saturday, March 21, 2020, and 11:59 p.m. CT on Friday, April 17, 2020.
  • No refunds will be processed for cancellation notices received after 12:00 a.m. CT on Saturday, April 18, 2020.

Connections 2020 registration headquarters will send cancellation confirmations to the email address listed on the registration form. The above cancellation policy also applies to registration fees for all classes and events offered as part of Connections 2020. 

Full cancellation and refund terms may be found in the Events Terms of Service.

If a registrant is unable to attend Connections 2020, they may transfer their registration to another person from the same organization by contacting the Salesforce Events Help Desk with the new attendee's name and contact information no later than 11:59 p.m. CT on Friday, April 17, 2020. Customers who request to transfer their registration after this date are subject to a $100 transaction fee.

Hotel reservations made through Connections Registration and Housing are not transferable. Substituting attendees will need to complete their hotel reservation through the registration process and submit a new credit card to secure the reservation.

Breakout sessions are not transferable from one attendee to another.

Yes. When beginning registration, select the option to register for a colleague. All registrations must be completed and paid for individually.

Guests will not be permitted to attend any Salesforce Connections activities.

Please contact the Salesforce Connections Registration and Housing team:

U.S./Canada: +1-866-855-3818
International: +1-650-416-8832

Salesforce Events Help Desk

We expect Salesforce Connections to sell out this year, so we highly recommend you register as soon as possible. Registration is now open, and you can begin the process here.

 

Accommodations

Salesforce books hotels throughout Chicago at a discounted rate for Salesforce Connections attendees. Accommodations within the Salesforce Connections room block can be booked during the registration process and are available on a first-come, first-served basis.

Note: This is the only official method for Salesforce Connections hotel reservations. Salesforce does not take responsibility for reservations booked through other reservation channels.

 

If you book a hotel room during the registration process, there are discounted rates and special offers for Salesforce Connections attendees at area hotels. There are several advantages to booking your accommodations through Salesforce Connections registration:

  • Special discounted rates
  • Guaranteed lowest rates at the official hotels during the conference, with no booking fees
  • Complimentary in-room internet access at all Salesforce Connections hotels
  • All rooms guaranteed to be nonsmoking
  • Transportation provided by Salesforce to and from McCormick Place, conference venues, and most hotels for the Salesforce Connections event dates
  • Flexible cancellation policy with no penalty if your hotel reservation is canceled within the outlined dates — please check the Salesforce Connections Official Hotel List for details
  • Customer support from the Salesforce Connections housing team

Online hotel bookings for Salesforce Connections can be made during your initial registration. If you wish to add a hotel at a later date, or update your existing reservation information, you can log in to your Salesforce Connections account to make the changes. If you would like assistance in making changes, please contact the Salesforce Connections housing team (Monday through Friday, 8:00 a.m. to 8:00 p.m. CT) at:

U.S./Canada: +1-866-855-3818
International: +1-650-416-8832

Salesforce Events Help Desk

Salesforce Connections housing will provide rooms at a discounted rate based on hotel availability until between 14–21 days before the event (depending on hotel). After this, available rooms will be at the hotel’s published rates.

Important note:

This is the official housing provider for Connections 2020. We recommend that you book your housing through this website. Salesforce cannot guarantee that other housing companies are legitimate and may not be able to confirm your reservation at Connections 2020 if you book outside of the official housing block.

 

If you reserved a room via the Salesforce Connections registration process, cancellations must be made according to the hotel’s cancellation policy (between two weeks and five days prior to arrival, depending on the hotel). Failure to do so will incur a penalty equal to the cost of one night’s room and tax. Please check the Official Hotel Listing for your hotel’s specific cancellation policy.

Hotel reservations made through Salesforce Connections registration are not transferable. The substituting attendee will need to complete a new hotel reservation through the registration process and submit a new credit card to secure the reservation.

No. All attendees must register and book their own hotel reservation. If you would like to arrive prior to the event but are not seeing those dates as an option, use the check-in date of Monday, May 4, and the checkout date of Wednesday, May 6. Once you have a reservation in the system, please contact the Salesforce Events Help Desk to request adjusted dates.

Note: Any extensions pre- or post-event will be at your own expense and is based upon availability.

If you don’t check in to your hotel on your scheduled arrival date, the hotel will cancel your entire reservation and can choose not to reinstate your reservation, even if you arrive the next day. You will also be charged the penalty of the cost of one night’s room and tax, regardless of whether or not the hotel chooses to reinstate your reservation.

 

Hotels will require a one-night deposit as guarantee. The credit card used to make your hotel reservation will be charged the equivalent of one night’s room plus tax after the hotel cutoff date. Please check the Salesforce Connections Official Hotel List for details.

 

Yes, so long as you are the cardholder for the credit card you present at the time of check-in.

If the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in.

No. To obtain the discounted Salesforce Connections rates, new reservations and changes must be made through Salesforce Connections Registration and Housing. If you would like to arrive prior to the event but are not seeing those dates as an option, use the check-in date of Sunday, May 3, and the checkout date of Wednesday, May 6. Once you have a reservation in the system, please contact the Salesforce Events Help Desk to request adjusted dates.

Note: Any extension pre- or post-event will be at your own expense and is based upon availability.

 

No. All hotel reservations made through the registration website are managed by the Salesforce Connections Registration and Housing team. A final hotel confirmation will be emailed to you approximately three weeks prior to the conference confirming your reservation; this does not include a confirmation number. If you would like to obtain a hotel confirmation, please contact the hotel of booking approximately two weeks prior to the event. You do not need this confirmation number, only a valid government issued ID that you present upon check-in at your hotel.

Please go back and confirm that you entered in the correct hotel code and select the approved dates, usually checking in on Sunday, May 3, or Monday, May 4, and checking out on Wednesday, May 6 If your hotel code is still not working, please contact the Salesforce Events Help Desk for additional assistance.

If you would like to arrive prior to the event but are not seeing those dates as an option, use the check-in date of Sunday, May 3, and the checkout date of Wednesday, May 6. Once you have a reservation in the system, please contact the Salesforce Events Help Desk to request adjusted dates.

Hotel room inventory at Salesforce Connections is limited and will sell out quickly. For best results, use the check-in date of Sunday, May 3, and the checkout date of Wednesday, May 6, when searching for hotels.

 

TRAVEL

For information on things to do during your stay in Chicago, check out choosechicago.com.

Though May is usually a warmer month, Chicago’s weather can be unpredictable. Please pack layers and check weather.com before you arrive.

Midway International Airport (MDW) is the closest major airport, about a 30-minute drive from downtown Chicago. Alternatively, O’Hare International Airport (ORD) is about a 45-minute drive from downtown Chicago.

You can request a visa invitation letter to assist in obtaining your visa to attend Connections. You must register for the conference prior to requesting a visa invitation. Please contact us and provide the following information:

  • Email subject: Visa request
  • Full name used during registration
  • Registration ID designated upon successful registration
  • Company
  • Country of origin
  • Full address of your local United States embassy/consulate
  • Salesforce account executive name

Please note that requesting a visa invitation letter does not guarantee that your local authorities will grant a visa to attend Connections. Additionally, you are responsible for submitting your visa application to your local embassy/consulate; conference management will not submit on your behalf.

 

AGENDA AND SESSIONS

Registered attendees are able to bookmark sessions when the agenda builder tool launches closer to the event. Registered attendees will receive email notification at that time.

 

Sustainability

Salesforce is proud to have achieved net-zero greenhouse gas emissions and to have delivered a carbon-neutral cloud. At Connections, we’re sourcing responsibly, conserving resources, and reducing waste.

To reduce single-use plastic water bottles at the event, we will provide full conference attendees a reusable Connections water bottle. We’ll have water refill stations located throughout campus.

 

 

Accessibility

Salesforce wants everyone to be able to fully participate in all Connections activities. You can request additional services when registering for Connections by indicating that you have accessibility requirements. If your needs have changed since you registered for Connections, please submit your new requests online or via phone. Check out the resources below to help you successfully navigate this event.

Support is readily available by looking for one of our Abilityforce volunteers holding signs with the accessibility icons. You can also request assistance by texting 1-978-533-4357.

Rental of mobility devices can be arranged through Scootaround Mobility Solutions at 888-441-7575, or by visiting locations.scootaround.com/McCormickPlace.

There are power outlets located throughout McCormick Place, so you can charge wherever and whenever needed.

 

Yes. Reserved seating for attendees with visible and invisible disabilities is available in our keynote and breakout rooms. If you require reserved seating, please plan to arrive at least 30 minutes before the keynote begins. There will be signs with the accessibility icons on the seat, and staff can assist you to find the seats as needed. Reserved seating will also be available at The Party at Connections.

Yes. Please indicate your specific need when registering for Connections.

Reserved seating is available in all keynote and breakout rooms. Additionally, Abilityforce volunteers will be available to escort attendees throughout Connections upon request. Please indicate your request when registering for Connections.

 

Yes, Connections welcomes you and your service animal throughout the campus. Designated relief areas are available in McCormick exterior spaces.

Yes, we will have all-gender restrooms.

Yes, there will be rest stops strategically placed around campus. Priority is given to individuals with disabilities, and this is indicated on the signage.

Yes, there are Mamava pods that provide privacy for nursing parents.

 

Miscellaneous

There is a section on the conference registration form for special requests. Please complete this section upon registering or contact the Salesforce Events Help Desk.

Attire for Salesforce Connections is business casual.

We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.

Our code of conduct outlines our expectations for participant behavior, as well as the consequences for unacceptable behavior.

We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realize a safe and positive conference experience for everyone.

 

For more information, please contact Salesforce Connections Registration and Housing:

U.S./Canada: +1-866-855-3818
International: +1-650-416-8832

Salesforce Events Help Desk