Here is everything you needed to know for Connections 2018. You can use this as a reference until we update it for 2019.

Salesforce Connections will take place in Chicago on June 12-14, 2018. All events will be held at McCormick Place West.
You can register right here: REGISTER NOW
The registration fee depends on how early you register — the earlier, the better. The current full-conference pass price is $1,399. 
Click the login button at the top right of the screen to log in and edit your registration.

If you have not yet registered for Salesforce Connections, begin your registration and follow the instructions. Once you reach the conference page, insert the code into the promo code field. Click “Apply” to recalculate your registration fee.

If you’ve already registered, please forward your promo code to our registration team at Please allow up to 48 hours for your request to be processed. Any refunds issued will usually post to your account within seven to 10 business days after the request has been processed.

Salesforce Connections accepts the following methods of payment: Visa, Mastercard, Discover, and American Express. Payment must accompany your registration. Registrations without payment will not be processed.

All cancellation requests must be submitted in writing to Applicable refunds will be processed based on the time and date the request was submitted:

  • Full refund: Cancellation notices must be received by 11:59 p.m. CT on Friday, April 6, 2018.
  • 50% refund: Cancellation notices must be received between 12:00 a.m. CT on Saturday, April 7, 2018, and 11:59 p.m. CT on Friday, April 27, 2018.
  • No refunds will be processed for cancellation notices received after 12:00 a.m. CT on Saturday, April 28, 2018.

Full cancellation and refund terms may be found in the Events Terms of Service.

If you are unable to attend Salesforce Connections, you may transfer your registration to another person within your organization (subject to verification) by submitting the new attendee’s name and contact information to Substitution requests will be processed free of charge if requested by Friday, June 8, 2018, at 11:59 p.m. CT. Substitution requests after this date are subject to a $100 transaction fee. Hotel reservations are not transferable.

Hotel reservations made through Salesforce Connections registration are not transferable. Substituting attendees will need to complete their hotel reservation through the registration process and submit a new credit card to secure the reservation.
Yes. When beginning registration, select the option to register for a colleague. All registrations must be completed and paid for individually.

Guests will not be permitted to attend any Salesforce Connections activities.

Please contact Salesforce Connections support (Monday through Friday, 8:00 a.m. to 5:00 p.m. CT) at:

U.S./Canada:  +1-800-933-4090
International:  +1-708-206-3722

We expect Salesforce Connections to sell out this year, so we highly recommend you register as soon as possible. Registration is now open, and you can begin the process here.

Salesforce books hotels throughout Chicago at a discounted rate for Salesforce Connections attendees. Accommodations within the Salesforce Connections room block can be booked during the registration process and are available on a first-come, first-served basis.

Note: This is the only official method for Salesforce Connections hotel reservations. Salesforce does not take responsibility for reservations booked through other reservation channels.

If you book a hotel room during the registration process, there are discounted rates and special offers for Salesforce Connections attendees at area hotels. There are several advantages to booking your accommodations through Salesforce Connections registration:

  • Special discounted rates
  • Complimentary in-room internet access at all Salesforce Connections hotels
  • All rooms guaranteed to be nonsmoking
  • Transportation provided by Salesforce to and from McCormick Place, conference venues, and most hotels for the Salesforce Connections event dates. NOTE: Kimpton Allegro is not included on the hotel shuttle route.
  • Flexible cancellation policy with no penalty if your hotel reservation is canceled within the outlined dates — please check the Salesforce Connections Official Hotel List for details
  • Customer support from Salesforce Connections support

Online hotel bookings for Salesforce Connections can be made during your initial registration. If you wish to add a hotel at a later date, or update your existing reservation information, you can log in to your Salesforce Connections account to make the changes. If you would like assistance in making changes, please contact Salesforce Connections support. (Monday through Friday, 8:00 a.m. to 5:00 p.m. CT) at:

U.S./Canada:  +1-800-933-4090
International:  +1-708-206-3722

Salesforce Connections reservations will provide rooms at a discounted rate based on hotel availability until 14-21 days before the event (depending on hotel). After this, available rooms will be at the hotel’s published rates.

If you reserved a room via the Salesforce Connections registration process, cancellations must be made according to the hotel’s cancellation policy. Failure to do so will incur a penalty equal to the cost of one night’s room and tax. Please check the Official Hotel Listing for your hotel’s specific cancellation policy.
Hotel reservations made through Salesforce Connections registration are not transferable. The substituting attendee will need to complete a new hotel reservation through the registration process and submit a new credit card to secure the reservation.
No. All attendees must register and book their own hotel reservation.
If you don’t check in to your hotel on your scheduled arrival date, the hotel will cancel your entire reservation and can choose not to reinstate your reservation, even if you arrive the next day.
All conference hotels will require a one-night deposit as guarantee. The credit card used to make your hotel reservation will be charged the equivalent of one night’s room plus tax after the hotel cutoff date. Please check the Salesforce Connections Official Hotel List for details.
Yes, so long as you are the cardholder for the credit card you present at the time of check-in.
If the credit card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in.
No. To obtain the discounted Salesforce Connections rates, new reservations and changes must be made through Salesforce Connections registration.
No. All hotel reservations made through the registration website are managed by Salesforce Connections support. A final hotel confirmation will be emailed to you approximately three weeks prior to the conference confirming your reservation; this does not include a confirmation number. If you would like to obtain a hotel confirmation, please contact the hotel of booking approximately two weeks prior to the event. You do not need this confirmation number, only a valid government issued ID that you present upon check-in at your hotel.

Please go back and confirm that you entered in the correct hotel code and select the approved dates, usually checking in on Sunday, June 10, or Monday, June 11, and checking out on Thursday, June 14. If your hotel code is still not working, please email for additional assistance.

If you would like to arrive prior to the event but are not seeing those dates as an option, use the check-in date of Sunday, June 10, and the checkout date of Thursday, June 14. Once you have a reservation in the system, please email to request adjusted dates.
Hotel room inventory at Salesforce Connections is limited and will sell out quickly. For best results, use the check-in date of Monday, June 11, and the checkout date of Thursday, June 14, when searching for hotels.
For information on things to do during your stay in Chicago, check out
Though June is usually a warmer month, Chicago’s weather can be unpredictable. Please pack layers and check before you arrive.
Midway International Airport (MDW) is the closest major airport, about a 30-minute drive from downtown Chicago. Alternatively, O’Hare International Airport (ORD) is about a 45-minute drive from downtown Chicago.
Agenda Builder is now live and you may start building your Connections schedule. Simply log in with the username and password you used to register, navigate to the Sessions page, and start selecting your sessions.

Please note that Circles of Success, Workshops, and Partner Connect sessions are reservable, up to 10 minutes before the start of the session. All other sessions including the Keynotes, Super Sessions, and Theaters can be bookmarked only and seating is on a first come, first served basis.

Salesforce welcomes the participation of individuals with disabilities and will make every effort to provide reasonable accommodations for these individuals to participate in Salesforce Connections.

There is a section on the conference registration form for accessibility requirements. Please indicate “yes” in this section upon registering, or email us. A member of our team will contact you to discuss your specific requirements.
Please submit your request by June 8, 2018. Requests are honored to the maximum extent possible.

Accessible transportation will be available if you require additional mobility assistance. Please contact 310-210-2139 to reserve an accessible shuttle. Guests should call the accessible shuttle phone number at least one hour prior to requested service going to/from McCormick, however, we will do our best to transport you as soon as possible. Advanced reservations are recommended.

If you need to rent a scooter or wheelchair to navigate the conference, McCormick partners with Scootaround. Contact Scootaround Mobility Solutions at 888-441-7575 or visit

We will have reserved seats in each session for easy access. Please look for “reserved” signs on seats in the back row on the right side of each room. If you should require any assistance, please let us know and our team can support you onsite.

In an effort to provide a welcoming environment for all Salesforce Connections attendees, we plan to provide a dedicated parent’s room located on Level 1 of McCormick Place West.


Badge pickup will be available on Level 1 of McCormick Place West during the following hours:

Monday, June 11 9:00 a.m.–7:00 p.m.

Tuesday, June 12 8:00 a.m.–7:00 p.m.

Wednesday, June 13 7:30 a.m.–5:00 p.m.

Thursday, June 14 8:00 a.m.–3:00 p.m.

Continental breakfast and lunch will be provided during the event for full conference attendees. Food will also be available at The Party on Wednesday, and light appetizers will be served at the Welcome Reception on Tuesday.

Most attendee hotels will have shuttle service to and from McCormick Place. Check the Connections shuttle sign in your hotel lobby for specific route information and frequency, as that varies each day.

Note: Kimpton Allegro, The Drake, The Ritz-Carlton, and The Peninsula Chicago are not included on the hotel shuttle route. Pickup for Virgin Hotels Chicago guests will be at Hyatt Regency Chicago.

Information on public transportation to/from McCormick Place can be found here.

There is open space throughout the building, but no meeting rooms are available for rental.

Coat and bag check will be available at the event on Level 1 of McCormick Place West during the following hours:

Tuesday, June 12 8:00 a.m.–8:00 p.m.
Wednesday, June 13: 7:30 a.m.–6:00 p.m.
Thursday, June 14 8:00 a.m.–3:30 p.m.

McCormick Place parking information and rates can be found here.

Yes. The Salesforce Events app is your go-to guide for navigating Salesforce Connections. View and manage your agenda, keep up with all the major events, find your way around the city, and learn more about all of the amazing activities at Salesforce Connections.

Search for “Salesforce Events” in the App Store (iOS) or Google Play (Android).

You may also visit these links: Apple iTunes | Google Play

There is a section on the conference registration form for special requests. Please complete this section upon registering or email your request.
Attire for Salesforce Connections is business casual.

Salesforce is proud to have achieved net-zero greenhouse gas emissions and to have delivered a carbon-neutral cloud. At Connections, we’re sourcing responsibly, conserving resources, and reducing waste.

To reduce single-use plastic water bottles at the event, we will provide full conference attendees a reusable Connections water bottle. We’ll have water refill stations located throughout campus.

We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.

Our code of conduct outlines our expectations for participant behavior, as well as the consequences for unacceptable behavior.

We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realize a safe and positive conference experience for everyone.

For more information, please contact Salesforce Connections Registration and Housing:

U.S./Canada: +1-800-933-4090

International: +1-708-206-3722


If you see something suspicious at the event, text us at 978-533-4357.