Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
LY Corporation unifies support across 100 services as an Agentic Enterprise.
Learn how LY Corporation turned hundreds of systems into a unified system of work that provides fast, agentic service by chat and email powered by Agentforce.
Customer Story
The Adecco Group accelerates hiring worldwide as an Agentic Enterprise.
Learn how the Adecco Group uses Data 360 and Agentforce to accelerate hiring, prescreen candidates, and deliver real-time insights for faster, smarter recruiting.
Customer Story
MIMIT Health connects the full care journey as an Agentic Enterprise
MIMIT Health uses Salesforce Agentic Enterprise Architecture to unify patient data, automate tasks, and coordinate care—driving 30% higher patient satisfaction.
Customer Story
MrBeast executes a $1M puzzle challenge with humans and agents together
Discover how Salesforce built a first-of-its-kind agentic puzzle hunt with MrBeast, supporting millions of players in a high-stakes interactive challenge.
Launching a System of Agency
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Customer Story
Agibank delivers frictionless service and growth with Agentforce.
AI agents instantly answer FAQ and qualify leads so reps can focus on high-impact interactions.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
Salesforce launches AI SDR Piper in just 30 days with Qualified
Learn how Salesforce uses Piper, Qualified’s AI SDR agent, to engage buyers 24/7, accelerate pipeline generation, and streamline sales handoffs.
Customer Story
Feazel Scaling Home Services with Agentforce
Can premier service drive revenue? Learn how Feazel used Agentforce to answer 100% of after-hours calls, resolve work orders four times faster, and automated workflows and leveraged AI to save 320 hours a quarter while delivering top-tier service.
Customer Story
Formula 1® revs up fan engagement with fast support and tailored marketing as an Agentic Enterprise
See how Formula 1® uses Agentforce and Data 360 to accelerate service, answer fan questions in seconds, and deliver tailored marketing at the right time.
Customer Story
Formula 1® resolves fans' race-day issues 80% faster with Agentforce Service
See how Formula 1 uses Agentforce to deliver faster, personalized customer service — unifying fan data to resolve issues quickly and earn 90% fan satisfaction.
Customer Story
Formula 1® makes the rules accessible to every fan with Agentforce
How Formula 1 uses Agentforce to explain complex rules, answer fan questions instantly, and create personalized, real-time engagement for millions of fans.
Customer Story
Formula 1® delivers 22% higher click-through rates with Agentforce Marketing
Formula 1 uses Agentforce Marketing and Data 360 to deliver personalized fan experiences, increasing engagement and click-through rates by 22%.
Customer Story
Raylu Scales Revenue Ops with Salesforce and Slack
See how Raylu uses Agentforce Sales, Slack, and Claude to run lean revenue operations, track richer opportunity data, and double pipeline coverage.
Customer Story
ActiveComply streamlines sales and marketing workflows with Agentforce Sales
Learn how ActiveComply uses Salesforce Agentforce to unify sales and marketing, eliminate lead silos, and deliver audit-ready data for enterprise growth.
Customer Story
Agentic case handling speeds nonemergency response for Thames Valley Police and Hampshire & Isle of Wight Constabulary
Agentforce handles routine inquiries, recommends next steps, and detects high-risk situations quickly — so operators can focus on time-critical calls.
Customer Story
How Boutique Recruiting Uses Agents to Make More Time for Connection
Manual work was holding Boutique Recruiting back from focusing on the judgment and relationships that matter when hiring. With Agentforce, they can finally do just that.
Customer Story
Owner.com closes deals faster with Momentum
Discover how Owner.com reduced manual data entry and unlocked actionable insights from sales calls with Momentum from Salesforce.
Customer Story
How Language Testing International Scales Their Mission with Salesforce
Before Salesforce, Language Testing International lacked sales visibility. Now it tracks all account activity to guide customers toward their language learning goals.
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