Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
LY Corporation unifies support across 100 services as an Agentic Enterprise.
Learn how LY Corporation turned hundreds of systems into a unified system of work that provides fast, agentic service by chat and email powered by Agentforce.
Customer Story
The Adecco Group accelerates hiring worldwide as an Agentic Enterprise.
Learn how the Adecco Group uses Data 360 and Agentforce to accelerate hiring, prescreen candidates, and deliver real-time insights for faster, smarter recruiting.
Customer Story
MIMIT Health connects the full care journey as an Agentic Enterprise
MIMIT Health uses Salesforce Agentic Enterprise Architecture to unify patient data, automate tasks, and coordinate care—driving 30% higher patient satisfaction.
Customer Story
MrBeast executes a $1M puzzle challenge with humans and agents together
Discover how Salesforce built a first-of-its-kind agentic puzzle hunt with MrBeast, supporting millions of players in a high-stakes interactive challenge.
Launching a System of Agency
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Customer Story
Agibank delivers frictionless service and growth with Agentforce.
AI agents instantly answer FAQ and qualify leads so reps can focus on high-impact interactions.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
How Turtini Accelerated Complex Sales Flows with Salesforce
Turtini cut opportunity creation time by 90% with Salesforce, streamlining complex federal sales, compliance workflows, and partner collaboration.
Customer Story
MrBeast executes a $1M puzzle challenge with humans and agents together
Discover how Salesforce built a first-of-its-kind agentic puzzle hunt with MrBeast, supporting millions of players in a high-stakes interactive challenge.
Customer Story
Explore the agentic architecture that powered MrBeast’s $1M puzzle hunt.
How Salesforce delivered a platform that could handle 10 million sign-ups and 1.5 million simultaneous players — in just six weeks.
Customer Story
Slackbot guided players through MrBeast’s complex puzzles.
Over 1 million players tested ideas and refined theories with Slackbot’s help – without the AI agent ever giving away the answer.
Customer Story
Salesforce's Trust Layer kept the high-stakes competition safe and secure.
Zero data retention, prompt injection defense, and zero-leakage AI architecture protected over a million players as they solved MrBeast’s puzzles.
Customer Story
Equipter increases lead response rates 2.5x with Agentforce Sales
Equipter’s sales reps use AI agents to handle hundreds of weekly construction sales leads, increasing response rates and giving them time back for high-priority work.
Customer Story
Unified data accelerates sales pipeline after Dreamforce.
Data 360 unified attendee profiles, enabling agentic activation via Agentforce to personalize engagement, spark product interest, and increase close rates.
Customer Story
How Salesforce built agentic support to help Dreamforce attendees curate one-of-a-kind experiences.
Explore the practical strategies that made it possible for the event agent to provide 1-to-1 guidance at Dreamforce scale.
Customer Story
Agentic support helps attendees make every hour count at Dreamforce.
Powered by Agentforce, the event agent guides planning and wayfinding in real time, then generates recaps and next steps after the event to keep momentum going.
Customer Story
Salesforce scales on-demand event support as an Agentic Enterprise.
See how Salesforce uses Data 360 and Agentforce to deliver personalized, AI-driven event experiences, boosting engagement and driving measurable business impact.
Customer Story
Tony’s Chocolonely Boosts System Efficiency with Backup & Recover and Archive.
Tony’s Chocolonely boosts resource efficiency, ensures full customer view, and enables scale with Archive.
Customer Story
Arizona Registrar of Contractors Fortifies its Data Foundation and Ensures Public Trust.
The Agentforce 360 Platform safeguards critical public data, ensuring rapid recovery and maintaining data integrity.
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