Salesforce delivers Customer Success.

With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.

Customer Success with Agentforce

Customer Success with Data Cloud

Customer success with Salesforce Platform

Explore all our customer stories.

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Customer Story

Texas Tech maximizes retention and graduation rates with Salesforce.

Learn how it consolidated more than 8 different systems into one unified view of every student.
Customer Story

Agentforce will transform ezCater’s customer experience.

Discover how Agentforce will automate customer service to simplify ordering food for the workplace.
Customer Story

Carnegie Learning sales teams focus more on selling with Agentforce.

AI-powered summaries and emails help reps focus, close deals faster, and drive growth at scale.
Customer Story

Paris 2024 goes for gold with personalized emails for 8M fans.

Journey Builder makes every Olympic fan experience unique with personalized messages.
Customer Story

Saks elevates luxury shopping with unified data and AI Service Agents.

See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.
Customer Story

Thnks unifies data for 4x productivity boost with Salesforce.

Learn how the gratitude platform moved from operational chaos to customer-centric growth.
Customer Story

FedEx grows shipping revenue with unified B2B data in one view.

Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story

OpenTable boosts customer service with Agentforce.

See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story

Wiley sees 213% return on investment with Salesforce.

Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story

Kawasaki Engines substantially boosts CSAT scores with Salesforce.

See how unifying data improves team productivity, customer satisfaction, and AI effectiveness.
Customer Story

Bombardier boosts productivity and prioritizes leads more effectively with AI & data.

Learn how Bombardier's sales team sped up lead qualification and sales with real-time insights.
Customer Story

Wyndham books faster with Data Cloud, increasing revenue per agent.

Unified customer profiles help hotel owners and service agents personalize guest experiences.
Customer Story

Siemens makes buying easier with ecommerce and AI.

Learn how Siemens launched their digital B2B marketplace to easily sell all their products, solutions and digital services.
Customer Story

Decathlon gets new products to market 50% faster with Tableau data analytics.

Discover how the sporting goods company uses Salesforce AI tools to empower its global team to increase productivity with actionable data insights.
Customer Story

McLaren Racing uses data and AI to drive up fan engagement.

Learn how the Formula 1 team unlocks new insights to personalize every interaction with the Einstein 1 platform.
Customer Story

Einstein for Service helps Air France-KLM customer experience soar to new heights.

See how Air France-KLM uses the Einstein 1 Platform to streamline operations, boost productivity, and enhance customer satisfaction.
Customer Story

Standard Bank transforms to a customer-centric approach with Einstein 1.

Learn how Standard Bank uses unified data to close cases 86% faster and increase customer satisfaction by 28%.
Customer Story

Generative AI speeds up the creation of personalized outreach emails for RealZips reps by 10x.

Learn how reps use AI prompts to quickly generate personalized prospecting emails.
Customer Story

SiriusXM builds personalized listening experiences with Data Cloud.

Learn how SiriusXM increases listener loyalty by unifying data to recommend relevant content.
Customer Story

Simplyhealth cuts email response times by up to 90% to transform customer support.

Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story

bp boosts service agent productivity with Einstein chat summaries.

bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.