Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Wiley sees 213% return on investment with Salesforce.
Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story
OpenTable boosts customer service with Agentforce.
See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story
Saks elevates luxury shopping with unified data and AI Service Agents.
See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.
Customer Story
Kawasaki Engines substantially boosts CSAT scores with Salesforce.
See how unifying data improves team productivity, customer satisfaction, and AI effectiveness.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Turtle Bay Resort elevates hospitality with AI-driven personalization.
Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story
Wyndham books faster with Data Cloud, increasing revenue per agent.
Unified customer profiles help hotel owners and service agents personalize guest experiences.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Automation keeps Spotify's ad business growing year over year.
Learn how the streaming giant boosted advertising sales and improved productivity.
Customer Story
Digital Innovation for a Sustainable Energy Future.
Salesforce supports CESI by giving it the tools it needs for a shared overview of sales, planning, and technical engineering resources.
Customer Story
KparK and Salesforce: Opening the Door for Customer Satisfaction.
Delivering a fine-tuned customer experience with Salesforce.
Customer Story
How personalization has helped boost Heathrow’s digital revenue by 30%.
Heathrow Airport is flying high with greater digitalization and personalization.
Customer Story
Snack on this: General Mills triples engagement with data and AI.
General Mills deepens consumer engagement using data on their recipe and philanthropic preferences.
Customer Story
YETI works fast to immerse shoppers in cool online experiences.
YETI increase mobile conversion rates 63% YOY by building a guided, immersive online storefront for consumers to browse its drinkware products.
Customer Story
How do you provide premier education at scale? ASU goes cutting edge.
Learn how personalization helped ASU boost recruitment and strengthen student relationships.
Customer Story
The FDIC and USDA Rural Development is innovating in government.
USDA-RD and FDIC utilize interagency collaboration to modernize congressional interactions.
Customer Story
AAA’s personalized service puts 60 million in the driver’s seat.
Learn how AAA reduced response times by 10% with automation.
Customer Story
See how Swissbit transformed operations to boost efficiency.
Discover the technology behind Swissbit’s most successful business strategies.
Customer Story
Service visits are costly. Here’s how ADT reduced them by 40%.
Learn how ADT saves more and serves customers faster with Visual Remote Assistant.
Customer Story
How Year Up raised staff efficiency 45% and saved 4,500 hours annually.
Year Up scales its impact and connects more young adults to successful career paths.
Customer Story
John Lewis builds trusted relationships with data and AI.
Learn how John Lewis put customers first by centralising its data.
Customer Story
Snapology of Lehi sets itself up for success with Salesforce Starter.
See how this small business accelerates growth with Starter, the complete CRM suite.
Customer Story
Stronger customer connections help astara increase turnover by 300%
astara boosts lead conversion and customer loyalty by 30% with Einstein 1.
Customer Story
Pacific Clinics increases client referrals by 300% with automation.
Pacific Clinics tripled its client base and raised staff morale through automation.
Customer Story
Hosket Ulen uses Salesforce to boost their customer experience.
See how Hosket Ulen used technology to become a better partner for their clients and carriers.
Customer Story
NASA’s strategy is an example of how to keep the mission relevant.
NASA shows agencies how to connect with top talent, increase engagement, & strengthen relationships.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
H.R. Owen puts luxury in every touchpoint with Salesforce
Prestigious car retailer creates lifetime value with automated workflows and Customer 360.
Customer Story
Vindis Group puts customers in the driver’s seat with Automotive Cloud
Car retailer retains competitive edge with personalized, customer-focused experiences
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