Customers from General Mills, Pirelli, Spotify, and AAA.

Customer Success Stories

With Salesforce, the world’s favorite companies connect with their customers in a whole new way. With CRM + AI + Data + Trust they boost productivity, get a single view of each customer, and deliver amazing, personalized experiences in real time. See how.

Stories in the spotlight.

Explore all our customer stories.

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Customer Story

Neolait creates product descriptions in minutes with AI.

Learn how Einstein 1 Commerce helps the agribusiness write user-friendly content and improve productivity.
Customer Story

Air India delivers effortless, first-class service with Einstein.

Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story

Susan G. Komen® helps 600% more patients with Health Cloud.

Discover how the breast cancer organization consolidates patient data for rapid, personalized support.
Customer Story

Baptist Health gets proactive with care using Data Cloud.

Learn how the healthcare provider turns disparate data into a complete patient view at scale.
Customer Story

Mascoma Bank uses data to understand customers’ needs and preferences.

Learn how this mutual bank increases operational efficiency and improves customers’ financial wellness with the Einstein 1 platform.
Customer Story

AAUM breaks silos and decreases membership acquisition costs by 50%.

See how AAUM engages their global alumni with a personalized portal and dynamic outreach.
Customer Story

George Mason University boosts student satisfaction and enrollment with automation.

Learn how the revamped student experience led to a 9% increase in high school applications.
Customer Story

Algo cuts service call times by 80% with Einstein 1 Service.

Discover the telecom company’s plan for smarter customer support using AI-generated insights.
Customer Story

Grammarly increases plan upgrades by 80% with sales and marketing AI.

Lead scoring and insights-driven AI enhance sales and marketing trust for smoother selling.
Customer Story

Turtle Bay Resort elevates hospitality with AI-driven personalization.

Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story

World Champions, the Texas Rangers score big with a 360-degree view of operations data.

See how the MLB club uses data to increase operational efficiency, revenue, and fan loyalty.
Customer Story

Connected data enables leaders and programs at World Economic Forum.

The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story

Create fans for life. See how the AFL is growing engagement.

Find out how the AFL is growing the game and fan engagement using CRM + AI + Data + Trust.
Customer Story

UNLV reduces support wait times 80% and raises enrollment 10.6%.

See how UNLV boosted student enrollment and support without extra work for its staff.
Customer Story

Inter boosts ROI 20x with the perfect banking offer.

Learn how Brazil’s first digital bank is leading the way toward personalized banking.
Customer Story

Ennube sends 5,600% more prospect emails with Einstein 1 Sales.

Learn how AI saves Ennube time writing and proofreading with generated sales content.
Customer Story

BACA Systems works at the cutting edge with generative AI.

Learn how the company powers business success using Einstein 1 Sales to boost efficiency.
Customer Story

Ponce Bank enhances experiences with a 360 degree view of customers.

See how unifying data from 54+ systems into one builds smarter, deeper, trusted relationships.
Customer Story

Iron Mountain achieves peak productivity with Einstein AI

Learn how generative AI suggests replies and articles to help agents resolve more cases.
Customer Story

Crexi saves its sales reps 5 hours a day with Sales AI.

Learn how Crexi’s sales team focuses 80% of its time on customers when AI takes on admin tasks.
Customer Story

Automation serves up 25% more sales activity for Grubhub.

Learn how the company delivers on smarter, more strategic selling with one platform for sales data.