Customer Success Stories

With Salesforce, the world’s favorite companies connect with their customers in a whole new way. With Data + AI + CRM + Trust they boost productivity, get a single view of each customer, and deliver amazing, personalized experiences in real time. See how.

Explore all our customer stories.

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Customer Story

Simplyhealth cuts email response times by up to 90% to transform customer support.

Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story

bp boosts service agent productivity with Einstein chat summaries.

bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story

Wiley sees 213% return on investment with Einstein for Service.

Learn how the publisher implemented AI-powered service to cut costs and boost productivity.
Customer Story

Fisher & Paykel elevates service to match the luxury of its products.

Find out how the premium appliance brand has increased productivity while delivering more human-centric customer experiences.
Customer Story

Holmes Murphy is leading the way for next-gen insurance agencies.

See how this independent insurance agency transformed with automation and uses connected data to maximize efficiency and ROI.
Customer Story

Air India delivers effortless, world-class service with Einstein.

Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story

Neolait creates product descriptions in minutes with AI.

Learn how Einstein 1 Commerce helps the agribusiness write user-friendly content and improve productivity.
Customer Story

Susan G. Komen® helps 600% more patients with Health Cloud.

Discover how the breast cancer organization consolidates patient data for rapid, personalized support.
Customer Story

Mascoma Bank uses data to understand customers’ needs and preferences.

Learn how this mutual bank increases operational efficiency and improves customers’ financial wellness with the Einstein 1 platform.
Customer Story

Baptist Health gets proactive with care using Data Cloud.

Learn how the healthcare provider turns disparate data into a complete patient view at scale.
Customer Story

AAUM breaks silos and decreases membership acquisition costs by 50%.

See how AAUM engages their global alumni with a personalized portal and dynamic outreach.
Customer Story

Connected data enables leaders and programs at World Economic Forum.

The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story

Grammarly increases plan upgrades by 80% with sales and marketing AI.

Lead scoring and insights-driven AI enhance sales and marketing trust for smoother selling.
Customer Story

Algo cuts service call times by 80% with Einstein 1 Service.

Discover the telecom company’s plan for smarter customer support using AI-generated insights.
Customer Story

Create fans for life. See how the AFL is growing engagement.

Find out how the AFL is growing the game and fan engagement using CRM + AI + Data + Trust.
Customer Story

World Champions, the Texas Rangers score big with a 360-degree view of operations data.

See how the MLB club uses data to increase operational efficiency, revenue, and fan loyalty.
Customer Story

Turtle Bay Resort elevates hospitality with AI-driven personalization.

Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story

UNLV reduces support wait times 80% and raises enrollment 10.6%.

See how UNLV boosted student enrollment and support without extra work for its staff.
Customer Story

Inter boosts ROI 20x with the perfect banking offer.

Learn how Brazil’s first digital bank is leading the way toward personalized banking.
Customer Story

Ennube sends 5,600% more prospect emails with Einstein 1 Sales.

Learn how AI saves Ennube time writing and proofreading with generated sales content.
Customer Story

BACA Systems works at the cutting edge with generative AI.

Learn how the company powers business success using Einstein 1 Sales to boost efficiency.