Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
Customer Story
Indeed will speed up hiring with Agentforce’s digital workforce.
Fewer administrative tasks helps Indeed employees focus on their mission: helping people get jobs.
Customer Story
1-800Accountant will resolve 50% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with step-by-step troubleshooting from autonomous agents.
Customer Story
AAA Washington provides fast, always-on support with Agentforce.
Autonomous agents will dispatch roadside help at scale and keep members informed in real time.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with step-by-step troubleshooting from autonomous agents.
Customer Story
Agentforce helps Vivint deliver seamless customer service day and night.
Autonomous agents help customers fix common issues, giving specialists more time for complex cases.
Customer Story
Kawasaki Engines substantially boosts CSAT scores with Salesforce.
See how unifying data improves team productivity, customer satisfaction, and AI effectiveness.
Customer Story
Bombardier boosts productivity and prioritizes leads more effectively with AI & data.
Learn how Bombardier's sales team sped up lead qualification and sales with real-time insights.
Customer Story
Siemens makes buying easier with ecommerce and AI.
Learn how Siemens launched their digital B2B marketplace to easily sell all their products, solutions and digital services.
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Algo cuts service call times by 80% with Einstein 1 Service.
Discover the telecom company’s plan for smarter customer support using AI-generated insights.
Customer Story
BACA Systems works at the cutting edge with generative AI.
Learn how the company powers business success using Einstein 1 Sales to boost efficiency.
Customer Story
Putting drivers first: Pirelli gets proactive with data
Sustainable, efficient, and customer-first – all in a day’s work for this leading manufacturer.
Customer Story
See how Swissbit transformed operations to boost efficiency.
Discover the technology behind Swissbit’s most successful business strategies.
Customer Story
Vindis Group puts customers in the driver’s seat with Automotive Cloud
Car retailer retains competitive edge with personalized, customer-focused experiences
Customer Story
Don’t wait years for results. See how Ford is reinventing itself fast.
Reinventing your business doesn’t have to be slow. See how Ford went from 0 to 60 with Salesforce.
Customer Story
Proactive, personalized expertise helps KONE deliver innovation faster
Learn how working with a Technical Account Manager helped deliver innovation faster.
Customer Story
Four Steps to Building a Self-Service B2B Online Storefront
See how Chambers Gasket built an online portal that frees up sales reps to pursue new business.
Customer Story
How Fike took its revolutionary sales and service digital.
Learn how to connect your data in a single platform for better, faster sales and service.
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