Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Wiley sees 213% return on investment with Salesforce.
Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story
OpenTable boosts customer service with Agentforce.
See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story
Saks elevates luxury shopping with unified data and AI Service Agents.
See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.
Customer Story
Kawasaki Engines substantially boosts CSAT scores with Salesforce.
See how unifying data improves team productivity, customer satisfaction, and AI effectiveness.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Turtle Bay Resort elevates hospitality with AI-driven personalization.
Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story
Wyndham books faster with Data Cloud, increasing revenue per agent.
Unified customer profiles help hotel owners and service agents personalize guest experiences.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Paris 2024 goes for gold with personalized emails for 8M fans.
Journey Builder makes every Olympic fan experience unique with personalized messages.
Customer Story
Saks elevates luxury shopping with unified data and AI Service Agents.
See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.
Customer Story
Thnks unifies data for 4x productivity boost with Salesforce.
Learn how the gratitude platform moved from operational chaos to customer-centric growth.
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
OpenTable boosts customer service with Agentforce.
See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story
Wiley sees 213% return on investment with Salesforce.
Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story
Kawasaki Engines substantially boosts CSAT scores with Salesforce.
See how unifying data improves team productivity, customer satisfaction, and AI effectiveness.
Customer Story
Bombardier boosts productivity and prioritizes leads more effectively with AI & data.
Learn how Bombardier's sales team sped up lead qualification and sales with real-time insights.
Customer Story
Wyndham books faster with Data Cloud, increasing revenue per agent.
Unified customer profiles help hotel owners and service agents personalize guest experiences.
Customer Story
Decathlon gets new products to market 50% faster with Tableau data analytics.
Discover how the sporting goods company uses Salesforce AI tools to empower its global team to increase productivity with actionable data insights.
Customer Story
Texas Tech boosts re-enrollment with proactive student support.
Learn how the university boosts re-enrollment with faster student support and trend analysis that anticipates their needs.
Customer Story
Generative AI speeds up the creation of personalized outreach emails for RealZips reps by 10x.
Learn how reps use AI prompts to quickly generate personalized prospecting emails.
Customer Story
Einstein for Service helps Air France-KLM customer experience soar to new heights.
See how Air France-KLM uses the Einstein 1 Platform to streamline operations, boost productivity, and enhance customer satisfaction.
Customer Story
Standard Bank transforms to a customer-centric approach with Einstein 1.
Learn how Standard Bank uses unified data to close cases 86% faster and increase customer satisfaction by 28%.
Customer Story
Siemens makes buying easier with ecommerce and AI.
Learn how Siemens launched their digital B2B marketplace to easily sell all their products, solutions and digital services.
Customer Story
McLaren Racing uses data and AI to drive up fan engagement.
Learn how the Formula 1 team unlocks new insights to personalize every interaction with the Einstein 1 platform.
Customer Story
SiriusXM builds personalized listening experiences with Data Cloud.
Learn how SiriusXM increases listener loyalty by unifying data to recommend relevant content.
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Fisher & Paykel elevates service to match the luxury of its products.
Find out how the premium appliance brand has increased productivity while delivering more human-centric customer experiences.
Customer Story
Holmes Murphy is leading the way for next-gen insurance agencies.
See how this independent insurance agency transformed with automation and uses connected data to maximize efficiency and ROI.
