Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with step-by-step troubleshooting from autonomous agents.
Customer Story
AAA Washington provides fast, always-on support with Agentforce.
Autonomous agents will dispatch roadside help at scale and keep members informed in real time.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
How PayPal unifies teams and systems for better customer experiences.
Discover how PayPal improves customer and employee experiences by unifying sales and service.
Customer Story
How Fike took its revolutionary sales and service digital.
Learn how to connect your data in a single platform for better, faster sales and service.
Customer Story
How CarMax is disrupting automotive retail for a second time.
Read How CarMax is disrupting automotive retail for a second time.
Customer Story
See how Bentley is reimagining customer experience for the next era.
See how digital transformation is helping Bentley redefine customer experiences.
Customer Story
Customer Story: TentCraft
Find out how VIZIO was able to maintain quality and consistent service from remote environments.
Customer Story
Customer Stories – Salesforce Resource Center
Check out our customer stories from Trailblazers who are transforming their businesses, changing the world, and shaping the future with Salesforce.
Customer Story
How e.l.f. Cosmetics makes every customer journey beautiful.
Learn how to map and build personalized journeys that create special moments for customers.
Customer Story
ENGIE sees a greener future with Salesforce.
ENGIE needed tools to understand its customers across more than 70 countries so it could offer them tailored zero-carbon transition solutions. With Salesforce, the energy company now has a client-centric approach and a single source of truth that enables it to effectively execute its strategies.
Customer Story
T-Mobile reps experience a 70% reduction in work effort.
Learn how a single app let T-Mobile B2B sales reps place orders in five minutes.
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