Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Wiley sees 213% return on investment with Salesforce.
Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story
OpenTable boosts customer service with Agentforce.
See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story
Saks elevates luxury shopping with unified data and AI Service Agents.
See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.
Customer Story
The Adecco Group will help recruiters engage 100% of applicants.
Learn how Adecco’s agent-first approach will help them build meaningful connections at scale.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Turtle Bay Resort elevates hospitality with AI-driven personalization.
Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story
Wyndham books faster with Data Cloud, increasing revenue per agent.
Unified customer profiles help hotel owners and service agents personalize guest experiences.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Casey’s personalizes messaging 30x faster with real time data.
Learn how one Midwest staple earns more customers for life with unique and relevant journeys.
Customer Story
Don’t wait years for results. See how Ford is reinventing itself fast.
Reinventing your business doesn’t have to be slow. See how Ford went from 0 to 60 with Salesforce.
Customer Story
Better business practices = happier customers: 5 tips from T-Mobile.
Learn 5 tips from T-Mobile for better business and happier customers.
Customer Story
How nonprofits can boost efficiency with AI-driven insights.
Riley Children's Foundation boosts fundraising with actionable insights.
Customer Story
How Humana uses data to bring patients back to the doctor.
Learn how Humana uses data to build trust with long-term members.
Customer Story
Grupo Globo boosts sales by 209% by maximizing platform performance
Learn how Grupo Globo supercharged subscription sales by maximizing its existing digital capabilities.
Customer Story
Read how a flexible platform helped small businesses adapt.
Discover the challenges small businesses faced during the pandemic and how they overcame them.
Customer Story
That chair you bought? See how MillerKnoll computes its carbon impact.
Learn how great design impacts everything from desk chairs to planet health at MillerKnoll.
Customer Story
Four steps to transform disparate data into actionable insights.
Stanley Healthcare transforms disjointed data into proactive, actionable sales insights.
Customer Story
Ordering snacks? Kellogg can fill your cart for you, thanks to data.
See how data powers suggested orders and support for Kellogg’s smaller B2B customers.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Customer Story
5P Consulting achieves work-life balance and success with technology.
Learn more about the steps that 5P Consulting took to shake up a big industry.
Customer Story
WR Immigration leveraged Salesforce to raise the bar for legal tech.
WR Immigration has grown into an industry-leading example of how to use technology in law.
Customer Story
How Orlando City SC uses data to understand and reward its fans.
Learn how a fully integrated mobile app can deliver deep customer insights and tailored experiences.
Customer Story
Want Happy Customers? Learn from the Southwest Airlines® Employee-First Mindset.
See what the U.S.’s most traveled airline did to upgrade its employee experience to first class.
Customer Story
SmartRent Delivers Seamless Property Management with Salesforce
Learn how SmartRent's adoption of a CRM platform led to a banner year
Customer Story
L'Oréal creates unique beauty experiences with a data-driven approach.
Learn how L'Oréal is building the future of beauty from a century of data.
Customer Story
Mindbody optimizes its view of the customer.
See how Mindbody leveraged Premier Support to optimize their view of the customer.
Customer Story
The City of Grande Prairie embraces digital-first customer service.
Discover how one city modernized its customer experience.
Customer Story
How FOX Sports transformed event production operations.
The sports channel uses Salesforce to create a single view of its customers.
Customer Story
Proactive, personalized expertise helps KONE deliver innovation faster
Learn how working with a Technical Account Manager helped deliver innovation faster.
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