Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
LY Corporation unifies support across 100 services as an Agentic Enterprise.
Learn how LY Corporation turned hundreds of systems into a unified system of work that provides fast, agentic service by chat and email powered by Agentforce.
Customer Story
The Adecco Group accelerates hiring worldwide as an Agentic Enterprise.
Learn how the Adecco Group uses Data 360 and Agentforce to accelerate hiring, prescreen candidates, and deliver real-time insights for faster, smarter recruiting.
Customer Story
MIMIT Health connects the full care journey as an Agentic Enterprise
MIMIT Health uses Salesforce Agentic Enterprise Architecture to unify patient data, automate tasks, and coordinate care—driving 30% higher patient satisfaction.
Customer Story
MrBeast executes a $1M puzzle challenge with humans and agents together
Discover how Salesforce built a first-of-its-kind agentic puzzle hunt with MrBeast, supporting millions of players in a high-stakes interactive challenge.
Launching a System of Agency
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Customer Story
Agibank delivers frictionless service and growth with Agentforce.
AI agents instantly answer FAQ and qualify leads so reps can focus on high-impact interactions.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
Pacers Sports & Entertainment reaches new fan heights with Agentforce.
AI agents will use unified insights to drive loyalty and unforgettable moments for every fan.
Customer Story
Grupo Falabella offers fast, convenient order support with Agentforce.
Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
Customer Story
PepsiCo builds an Agentic Enterprise with the Salesforce Platform.
A deeply unified solution for apps, data, and AI make distribution and support seamless.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
Agentforce helps Prudential’s retirement sales team focus on customer and advisor connections.
AI agents give wholesalers more time by alleviating administrative tasks so they can focus on building relationships.
Customer Story
Agentforce resolves IT and HR questions 24/7 for Salesforce employees.
AI-powered digital labor provides on-demand support to 76,000 employees — all through Slack.
Customer Story
Agentforce is reinventing how visitors navigate Salesforce’s websites.
An AI agent answers product and pricing questions and routes leads to reps for faster sales.
Customer Story
Fisher & Paykel delivers luxury service with Agentforce and Data Cloud.
Self-service rates will soar to 65% with AI agent-guided troubleshooting powered by unified data.
Customer Story
Equinox provides 24/7 concierge-level engagement for members and prospects as an Agentic Enterprise.
Equinox uses Agentforce to engage digital leads 24/7, book club tours, and provide personalized in-app support to members, freeing staff for high-impact work.
Customer Story
Good360 routes disaster recovery donations 3x faster with Agentforce.
AI agents help them distribute more unused goods and lower their carbon footprint by up to 20%.
Customer Story
Hero FinCorp trims loan approval time from 2 days to 30 minutes.
Agentforce reduces handoffs, eliminates backlogs, and improves customer experiences.
Customer Story
Globoplay boosts streaming subscriptions via WhatsApp with Agentforce.
AI agents answer FAQs, automate tasks, and turn service chats into upgrade opportunities.
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