Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with step-by-step troubleshooting from autonomous agents.
Customer Story
AAA Washington provides fast, always-on support with Agentforce.
Autonomous agents will dispatch roadside help at scale and keep members informed in real time.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce.
Always-on AI agents handle quotes and booking so staff can focus on personalized service.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Transcend offers always-on personalized telehealth with Agentforce.
Digital labor autonomously handles tasks, from enrollment processes to tracking wellness goals.
Customer Story
Mike Morse Law boosts productivity 35% with Salesforce AI insights.
Learn how Sales Cloud and Agentforce will help case managers focus on clients, not paperwork.
Customer Story
Thnks unifies data for 4x productivity boost with Salesforce.
Learn how the gratitude platform moved from operational chaos to customer-centric growth.
Customer Story
Generative AI speeds up the creation of personalized outreach emails for RealZips reps by 10x.
Learn how reps use AI prompts to quickly generate personalized prospecting emails.
Customer Story
Algo cuts service call times by 80% with Einstein 1 Service.
Discover the telecom company’s plan for smarter customer support using AI-generated insights.
Customer Story
Grammarly increases plan upgrades by 80% with sales and marketing AI.
Lead scoring and insights-driven AI enhance sales and marketing trust for smoother selling.
Customer Story
Ennube sends 5,600% more prospect emails with Einstein 1 Sales.
Learn how AI saves Ennube time writing and proofreading with generated sales content.
Customer Story
BACA Systems works at the cutting edge with generative AI.
Learn how the company powers business success using Einstein 1 Sales to boost efficiency.
Customer Story
Crexi saves its sales reps 5 hours a day with Sales AI.
Learn how Crexi’s sales team focuses 80% of its time on customers when AI takes on admin tasks.
Customer Story
ReserveBar uncorks ecommerce scalability to sell 150K product SKUs.
Learn how ReserveBar sells and delivers fast for 3,500 partners with Commerce Cloud.
Customer Story
Sandy Alexander drives faster CRM adoption with Salesforce Starter.
See how Salesforce Starter went from a proof of concept to a source of truth for Sandy Alexander.
Customer Story
See how Swissbit transformed operations to boost efficiency.
Discover the technology behind Swissbit’s most successful business strategies.
Customer Story
Snapology of Lehi sets itself up for success with Salesforce Starter.
See how this small business accelerates growth with Starter, the complete CRM suite.
Customer Story
Hosket Ulen uses Salesforce to boost their customer experience.
See how Hosket Ulen used technology to become a better partner for their clients and carriers.
Customer Story
Youth Insearch adopts new ways of working to support Australia’s youth
Youth Insearch is an early intervention program that works with at-risk youth to take control of their lives and improve their wellbeing. Since its founding in 1985, Youth Insearch has helped almost 32,000 young people.
Customer Story
5P Consulting achieves work-life balance and success with technology.
Learn more about the steps that 5P Consulting took to shake up a big industry.
Customer Story
WR Immigration leveraged Salesforce to raise the bar for legal tech.
WR Immigration has grown into an industry-leading example of how to use technology in law.
Customer Story
SmartRent Delivers Seamless Property Management with Salesforce
Learn how SmartRent's adoption of a CRM platform led to a banner year
Customer Story
Salesforce helps Humu make work better for everyone.
Humu is focused on making work better for everyone with some help from Salesforce Essentials.
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