Executive Summary
Slack is the beating heart of work at Salesforce, used daily by more than 80,000 employees. But even with everything in one place, finding critical information wasn’t always easy. Details were scattered across channels, systems, and tools, slowing teams down.
Salesforce solved this with Slackbot, a personal AI agent built natively into Slack that connects to Google Workspace, Salesforce CRM, internal knowledge bases, and all of our integrated third-party systems, bringing each employee’s entire system of work into a single conversation. Employees can prep for meetings, generate account briefs, resolve IT incidents, create executive-ready materials, and so much more — all without leaving Slack.
Grounded in each user’s context and permissions, Slackbot surfaces relevant insights and takes action in real time, eliminating context switching and saving some employees up to 20 hours per week.
The Results
20
hours/week saved by highest adopters
96
%
user satisfaction
50
+
agency hours saved per month
Explore Salesforce’s Solution
A Personal AI Agent for Every Employee
With Slackbot, Salesforce’s employees can search, ask questions, and take action across conversations, calendars, CRM, and more — all within Slack.
Agentic Orchestration in the Flow of Work
Slackbot brings the right agents into the conversation so Salesforce employees can tap into specialized skills without switching between channels or losing context.
Faster Turns on Time-Sensitive Tasks
With Slackbot, Salesforce’s communications team can turn interviewer backgrounds, talking points, and business context into complete briefing books in minutes.
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