Image of Slackbot greeting next to headline claiming ~$6M in productivity gains

Explore Slackbot’s agent-to-agent orchestration with Sales Agent.

Slackbot brings the right agents into the conversation so Salesforce employees can tap into specialized skills without switching between channels or losing context.

The Results

96 %

user satisfaction

~$ 6M

in productivity gains

So Much Context in So Many Places

More than 80,000 Salesforce employees navigate their workday in Slack. Whether it’s sharing information, managing projects, swarming with teammates, or consulting AI agents for expertise, Slack has become Salesforce’s primary engagement layer.

But even as “customer zero” with the latest and greatest features, Salesforce employees still felt the pain of information overload. Critical insights were buried in threads across different channels, and important files were dispersed across direct messages. Although more than 20 specialized Agentforce agents in Slack were available to help, each required a separate conversation, which meant switching between threads and conversations while using them.

Bouncing between these different sources for simple tasks and answers cost employees hours each week. Rather than add yet another app or point solution, employees needed a way to bring everything together so they could move work forward faster.

A Tireless, Brilliant Teammate

Slackbot now serves as a personal AI agent for every Salesforce employee, built natively into Slack. It reasons across their unique workspace — specific channels they have access to, direct messages, shared files, connected apps — and becomes an instant expert that helps increase personal productivity.

In a single conversation, Slackbot handles it all. Employees start their day equipped with focus areas and follow-ups, gleaned from their specific messages, tags, and latest posts. Slackbot wrangles calendars and moves meetings based on real-time availability, and spins up and sends pre-briefs to participants so everyone's time counts. Documents get analyzed, synthesized, and refined to match individual tone and style — and Salesforce records get updated with a simple prompt based on account channel activity.

Because Slackbot is deeply immersed in the context of each employee’s work, it has become indispensable for many. “Gamechanger is an understatement,” said Kat Flowers, VP of Customer Engagement. “It’s like having a tireless, brilliant teammate who never sleeps and never forgets.”

Beyond personalized support, Slackbot serves another critical function: finding the right AI agent expert. Instead of engaging each specialized Agentforce agent for support, Slackbot provides the orchestration layer to add agents to the employee’s workflow on cue.

Orchestrating Agents in Slack

Sales Agent is one of the many purpose-built agents at Salesforce, supporting sellers throughout the entire deal cycle with skills like account research and deal preparation right in Slack. Although Slackbot can’t perform these skills itself, it can detect intent from a seller’s prompts. If Slackbot sees a keyword related to sales support, it suggests adding Sales Agent to the thread.

Now, rather than switch over to Sales Agent, the seller can keep going in the same conversation and use Sales Agent’s specialty skills to help with tasks like:

Pipeline management: Sales Agent can suggest or update opportunity fields based on recent calls, emails, and notes.
Peer learning: To help sellers learn from their peers, Sales Agent helps them connect to sellers who’ve closed deals similar to open opportunities.
Research and insights: Sales Agent provides outside-in financials and peer benchmarking from Databook, as well as call data, conversation insights, and other helpful insights to help sellers close more deals in less time.

When the seller has everything they need from Sales Agent, Slackbot seamlessly takes over with full context to keep the work moving forward.

In the near future, Slackbot will orchestrate all Agentforce agents to support employees with their daily responsibilities. For example, a seller who’s also a manager will be able to ask Slackbot questions about annual reviews. Slackbot will bring in Manager Agent to provide deadlines and processes from the employee portal Basecamp, provide a team snapshot from Workday, or synthesize employee survey results from Perceptyx.

Improving Work for Everyone

Slackbot is the most loved product rollout ever at Salesforce, boasting a 96% user satisfaction score — the highest in the company’s history. It’s also adding about $6 million in productivity gains by fundamentally improving day-to-day tasks for employees and establishing how work gets done in the Agentic Enterprise.

“I basically live in Slack when I’m at work, and it’s incredibly useful to have the power of Slackbot at my fingertips,” said Emily Wilska, a Senior Director in Technical Writing. “The number one thing I love about Slackbot is that it’s fully in my flow of work. Instead of navigating to another tool in a browser, I can access Slackbot right there and it’s always ready to help me.”

The Salesforce Difference

Agent-to-Agent Orchestration

Rather than asking employees to navigate a growing roster of specialty agents, Slackbot is a single entry point. One super agent collaborating with 20+ specialty agents replaces a fragmented landscape of apps, conversations, and channels.

Agentic Support in the Flow of Work

Slackbot lives where work already happens, and where Agentforce is already configured to support. Employees don’t need to visit a separate window or switch to a new application. Every answer, action, and handoff takes place inside the conversations and channels they’re already in.

Context-Aware Intelligence

Enterprise search connectors and permissioned access mean Slackbot’s answers are grounded in the actual context of each employee's work. Its answers are based on each user’s conversations, files, knowledge repositories, and connected Salesforce orgs — not just a generic LLM.