Executive summary
Uber is the largest mobility and delivery platform in the world, connecting millions of riders, eaters, and businesses worldwide. As the company has grown, so has the volume of Uber for Business (U4B) leads and requests for proposals (RFPs) handled by their sales teams.
With Salesforce, Uber built agentic solutions that turn that volume into action. Agentforce engages nearly every U4B lead with personalized outreach, boosting conversion rates by 60% and scaling support to 12,000 leads per month.
It will also transform 20-page advertising RFPs into opportunities and media plans in minutes, cutting processing time by an estimated 83% and accelerating pipeline creation.
Together, these solutions reduce manual work, speed up sales cycles, and help teams focus on high-value opportunities that increase revenue.
The results
Near
100
%
lead outreach and follow-up
60
%
higher email conversion rate with Agentforce
6
weeks to build and launch RFP agent
Explore Uber’s solution
60% higher conversion rate with agentic onboarding
Agentforce autonomously guides nearly every Uber for Business lead through sign-up with tailored outreach, driving an anticipated seven-figure incremental revenue impact.
Driving 83% faster ad sales with agentic RFP processing
Agentforce extracts key details from 20-page RFP documents, creates opportunities, and builds media plans in minutes.
About the company
Uber is a global tech platform and transportation network that connects riders with drivers, food deliveries, and freight services through a mobile app.
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