When this startup entered a period of major growth, it needed a scalable customer service solution. “Now any employee can get up and running in just a few minutes,” says Brian Boroff, Head of Customer Operations.
Applying Chatter to the collaborative price-quote process has cut turnaround time to 24 hours. Previously, price quotes took “anywhere from 48 to 72 hours and hampered our ability to compete,” said Heather Peterson, Senior Business Systems Analyst.
Salesforce has made Belly “far more efficient than we could ever imagine,” says Jeremy von Halle, Director of Sales Enablement. Today, its solutions for contracts, quotes, and billing are all automatically aligned.
This wine curator identifies its best customers by cleaning up dirty data so it can zero in on new opportunities. With Salesforce, its sales productivity jumped 30%, and campaign delivery rates rose 9%.