When this startup entered a period of major growth, it needed a scalable customer service solution. “Now any employee can get up and running in just a few minutes,” says Brian Boroff, Head of Customer Operations.
Salesforce has made Belly “far more efficient than we could ever imagine,” says Jeremy von Halle, Director of Sales Enablement. Today, its solutions for contracts, quotes, and billing are all automatically aligned.
This wine curator identifies its best customers by cleaning up dirty data so it can zero in on new opportunities. With Salesforce, its sales productivity jumped 30%, and campaign delivery rates rose 9%.
DUFL leaders pride themselves on providing customers with an exceptional experience, a white-glove service without the luxury price tag. The company uses Sales Cloud and Service Cloud to manage accounts and track activity so it can keep current customers happy and win new customers.
“By creating customer journeys with Marketing Cloud, we give every single one of our 1.5 million donors an experience that in the past was reserved only for million-dollar donors,” said CMO Katie Bisbee.