When this startup entered a period of major growth, it needed a scalable customer service solution. “Now any employee can get up and running in just a few minutes,” says Brian Boroff, Head of Customer Operations.
Applying Chatter to the collaborative price-quote process has cut turnaround time to 24 hours. Previously, price quotes took “anywhere from 48 to 72 hours and hampered our ability to compete,” said Heather Peterson, Senior Business Systems Analyst.
This technology company with over 100 million users leveraged an Accelerator engagement to help executives and call center agents quickly understand how Live Agent could help improve overall customer experience.