When this startup entered a period of major growth, it needed a scalable customer service solution. “Now any employee can get up and running in just a few minutes,” says Brian Boroff, Head of Customer Operations.
Applying Chatter to the collaborative price-quote process has cut turnaround time to 24 hours. Previously, price quotes took “anywhere from 48 to 72 hours and hampered our ability to compete,” said Heather Peterson, Senior Business Systems Analyst.
For nearly a decade, Dell has counted on Salesforce to enable its worldwide selling teams. Eventually, however, the Texas-based company started to see a disconnect between its platform and its salespeople.
Reps at this software company constantly work from the inbox, so they used Salesforce to get more efficient. Now they can create better content and see who’s engaging with it — for 2x the productivity.