For nearly three years Cartrawler has relied on the Salesforce Marketing Cloud to coordinate B2C email campaigns and customer engagements. But despite their success, Cartrawler suspected they were only scratching the surface. When it came to maximizing the potential of Marketing Cloud, they didn’t know where to start.
With accurate, real-time reporting from Salesforce, New Jersey Transit teams can spot trends quickly, and identify and fix train issues. They even reduced customer response time from a week to just 3 days.
The first all-you-can-fly airline uses Salesforce to provide one very high-touch experience. Its flight plan has already grown to 2,300 members and counting, and its fleet of planes will expand from 11 to 65 in the next 5 years.