This telecom support team collaborates on Salesforce to solve customer problems fast. The result? “Absolutely brilliant customer service, second to none in the marketplace” says Steve Thurlow, Head of IT.
Reps at this software company constantly work from the inbox, so they used Salesforce to get more efficient. Now they can create better content and see who’s engaging with it — for 2x the productivity.
Every prospect’s needs are different, and that means every prospect’s buying journey is different. Virgin Media wants to be there whenever — and however — a prospect wants to interact with the company.